Hello Community,
I am experiencing an issue with outbound calls on my 3CX SMB Free system. Inbound calls are working perfectly fine, but when I try to dial an external number, I receive the error message "3cx cannot complete this call the number may be incorrect or Unavalible".
Here are the relevant details:
I tested the SIP trunk on zoiper and outbound worked fine. Any guidance on where to check the configuration, particularly regarding outbound parameters or SIP trunk settings specific to the SMB version, would be greatly appreciated.
Thank you in advance for the help!
I am experiencing an issue with outbound calls on my 3CX SMB Free system. Inbound calls are working perfectly fine, but when I try to dial an external number, I receive the error message "3cx cannot complete this call the number may be incorrect or Unavalible".
Here are the relevant details:
- System Type: 3CX SMB Free (Cloud Hosted by 3CX)
- 3CX Version: Version 20 Update 7
- Country/Region: United Kingdom
- Outbound Rules: I am using the standard, automatically generated outbound rules provided upon the initial VoIP setup. I have verified they appear correct for my region and provider.
I tested the SIP trunk on zoiper and outbound worked fine. Any guidance on where to check the configuration, particularly regarding outbound parameters or SIP trunk settings specific to the SMB version, would be greatly appreciated.
Thank you in advance for the help!
