Cannot make outgoing calls from Gigaset N510

[yetopen]

I've migrated a FPBX installation to 3CX. Almost everything went fine, we're having problems in making outgoing calls using Gigaset handsets. Due to covid I cannot test personally, but I've been told when trying to make a call the busy tone is given. They can make internal calls, and receive external ones, but cannot call outside. Other devices on the same PBX (Grandstream and Snom) work fine.

I have other (much older) Gigaset dects in another installation and they worked (almost) out of the box with no special configuration. I compared Advanced VoIP settings on the old working ones with these and they're the same. I also reprovisioned the N510 using 3CX FXS/DECT feature, but they're still unable to call.

Any hint I can remotely test, while I wait to be able to get there? thanks

 

[yetopen]

My fault! I had set a PIN protection for outgoing calls with a too short timeout

 

[JohnS_3CX]

Hi,

Glad to hear it was resolved. In case you missed it, here is out guide for that model. Pay attention to the specific limitations also in case this not installed locally to the PBX in the same network.

https://www.3cx.com/sip-phones/gigaset-n510/