Cannot pick up calls if not answered from another phone

[H&K]

We have a 3CX Ring Group with two users. If no one answers, the call is forwarded to a call queue with the same two users plus an additional user.

Issue:

• If none of the queue members are available, another user (not in the Ring Group or queue) tried to pick up the call using the 3CX mobile app and it didn’t work.
• Another user tried using the 3CX client on PC to pick it up, but it also didn’t work.

Question:
How can a user who is not a member of the Ring Group or queue pick up an incoming call? Is this possible, or is there a configuration I’m missing?

 

[KyriacosS_3CX]

They will need Call Operations etc rights for the Department of the queue extension. Also you can make them a manager of the Queue itself if they are not already.

 

[H&K]

Thank you for the reply.
We have "DEFAULT" department and I can't see "Call operation" option in there.

Where I can setup the rights?

 

[JoshWS]

In the user, if you go into view and then select call operations for the default department

 

[H&K]

Thanks both of you for your help!