I have tried to define the problem below.
I have the following nodes on the network.
3cx IP = 192.168.1.1:5062
Speech server IP = 192.168.1.1:5060
MP-118 gateway IP= 192.168.1.9
Grandstream GXP 2000 phone IP = 192.168.1.10: 5060
3cx settings:
Extension 100:
ID: 100
password: 100
SIP ID: 100
provisioning -> set to the MAC of the SIP phone. SIP phone downloads provisioning data from 3cx.
PSTN :
Proxy server IP or FQDN: 192.168.1.1:5062
Line 10000
Internal number: 10000
Authentication ID: 10000
Authentication Password: 10000
Line 10001
Internal number: 10001
Authentication ID: 10001
Authentication Password: 10001
The gateway settings:
SIP Parameters
Gateway Name 192.168.1.1:5062
Working with Proxy Yes
Proxy IP Address 192.168.1.1:5062
Proxy Name 192.168.1.1:5062
Enable Registration Enabled
Endpoint Phone Number Table
Channel(s) Phone Number Hunt Group ID Profile ID
1 1 10000 1
2 2 10001 1
Authentication
Gateway Port User Name Password
Port 1 FXO 10000 10000
Port 2 FXO 10001 10001
NOTE: the passwords match the passwords assigned by the 3cx system
The Problem: Registration
The gateway lines do not register to the 3cx system. Get an authentication error.
But the SIP phone manages to register with the user id and password configured in the 3cx extension.
Logs:
3CX Phone System Version5.0.3790.0
The server log shows server activity and detailed logging Messages. More > These log messages can allow you to troubleshoot firewall, VOIP gateway, VOIP provider and SIP phone configuration issues. When requesting support, always post the relevant server status logs for a particular issue. < Less
Time Function Message
14:21:55.044 AuthMgr:
nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.1:5062 tid=ac891842524 cseq=REGISTER [email protected] / 4 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
14:21:54.747 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected]:5062];tag=1c890765230; To: [sip:[email protected]:5062]
14:21:54.747 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.1:5062 tid=ac891842524 cseq=REGISTER [email protected] / 4 from(wire)
14:21:54.263 AuthMgr:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.1:5062 tid=ac889655078 cseq=REGISTER [email protected] / 4 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
14:21:53.950 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected]:5062];tag=1c888390193; To: [sip:[email protected]:5062]
14:21:53.950 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.1:5062 tid=ac889655078 cseq=REGISTER [email protected] / 4 from(wire)
14:21:53.950 AuthMgr:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.1:5062 tid=ac888653777 cseq=REGISTER [email protected] / 4 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
14:21:53.669 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected]:5062];tag=1c887713926; To: [sip:[email protected]:5062]
14:21:53.669 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.1:5062 tid=ac888653777 cseq=REGISTER [email protected] / 4 from(wire)
14:21:53.450 AuthMgr:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.1:5062 tid=ac888276776 cseq=REGISTER [email protected] / 4 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
14:21:53.325 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected]:5062];tag=1c886966162; To: [sip:[email protected]:5062]
14:21:53.325 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.1:5062 tid=ac888276776 cseq=REGISTER [email protected] / 4 from(wire)
14:21:24.075 AuthMgr:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.1:5062 tid=ac814025451 cseq=REGISTER [email protected] / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
14:21:23.841 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected]:5062];tag=1c812013607; To: [sip:[email protected]:5062]
14:21:23.841 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.1:5062 tid=ac814025451 cseq=REGISTER [email protected] / 2 from(wire)
14:21:23.122 AuthMgr:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.1:5062 tid=ac811902603 cseq=REGISTER [email protected] / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
14:21:22.841 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected]:5062];tag=1c811076358; To: [sip:[email protected]:5062]
14:21:22.841 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.1:5062 tid=ac811902603 cseq=REGISTER [email protected] / 2 from(wire)
14:21:22.841 AuthMgr:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.1:5062 tid=ac811553063 cseq=REGISTER [email protected] / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
14:21:22.638 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected]:5062];tag=1c810962321; To: [sip:[email protected]:5062]
14:21:22.638 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.1:5062 tid=ac811553063 cseq=REGISTER [email protected] / 2 from(wire)
14:21:22.638 AuthMgr:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.1:5062 tid=ac811528027 cseq=REGISTER [email protected] / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
14:21:22.638 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected]:5062];tag=1c810827407; To: [sip:[email protected]:5062]
14:21:22.638 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.1:5062 tid=ac811528027 cseq=REGISTER [email protected] / 2 from(wire)
I have the following nodes on the network.
3cx IP = 192.168.1.1:5062
Speech server IP = 192.168.1.1:5060
MP-118 gateway IP= 192.168.1.9
Grandstream GXP 2000 phone IP = 192.168.1.10: 5060
3cx settings:
Extension 100:
ID: 100
password: 100
SIP ID: 100
provisioning -> set to the MAC of the SIP phone. SIP phone downloads provisioning data from 3cx.
PSTN :
Proxy server IP or FQDN: 192.168.1.1:5062
Line 10000
Internal number: 10000
Authentication ID: 10000
Authentication Password: 10000
Line 10001
Internal number: 10001
Authentication ID: 10001
Authentication Password: 10001
The gateway settings:
SIP Parameters
Gateway Name 192.168.1.1:5062
Working with Proxy Yes
Proxy IP Address 192.168.1.1:5062
Proxy Name 192.168.1.1:5062
Enable Registration Enabled
Endpoint Phone Number Table
Channel(s) Phone Number Hunt Group ID Profile ID
1 1 10000 1
2 2 10001 1
Authentication
Gateway Port User Name Password
Port 1 FXO 10000 10000
Port 2 FXO 10001 10001
NOTE: the passwords match the passwords assigned by the 3cx system
The Problem: Registration
The gateway lines do not register to the 3cx system. Get an authentication error.
But the SIP phone manages to register with the user id and password configured in the 3cx extension.
Logs:
3CX Phone System Version5.0.3790.0
The server log shows server activity and detailed logging Messages. More > These log messages can allow you to troubleshoot firewall, VOIP gateway, VOIP provider and SIP phone configuration issues. When requesting support, always post the relevant server status logs for a particular issue. < Less
Time Function Message
14:21:55.044 AuthMgr:
nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.1:5062 tid=ac891842524 cseq=REGISTER [email protected] / 4 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings14:21:54.747 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected]:5062];tag=1c890765230; To: [sip:[email protected]:5062]
14:21:54.747 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.1:5062 tid=ac891842524 cseq=REGISTER [email protected] / 4 from(wire)
14:21:54.263 AuthMgr:
nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.1:5062 tid=ac889655078 cseq=REGISTER [email protected] / 4 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings14:21:53.950 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected]:5062];tag=1c888390193; To: [sip:[email protected]:5062]
14:21:53.950 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.1:5062 tid=ac889655078 cseq=REGISTER [email protected] / 4 from(wire)
14:21:53.950 AuthMgr:
nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.1:5062 tid=ac888653777 cseq=REGISTER [email protected] / 4 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings14:21:53.669 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected]:5062];tag=1c887713926; To: [sip:[email protected]:5062]
14:21:53.669 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.1:5062 tid=ac888653777 cseq=REGISTER [email protected] / 4 from(wire)
14:21:53.450 AuthMgr:
nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.1:5062 tid=ac888276776 cseq=REGISTER [email protected] / 4 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings14:21:53.325 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected]:5062];tag=1c886966162; To: [sip:[email protected]:5062]
14:21:53.325 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.1:5062 tid=ac888276776 cseq=REGISTER [email protected] / 4 from(wire)
14:21:24.075 AuthMgr:
nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.1:5062 tid=ac814025451 cseq=REGISTER [email protected] / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings14:21:23.841 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected]:5062];tag=1c812013607; To: [sip:[email protected]:5062]
14:21:23.841 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.1:5062 tid=ac814025451 cseq=REGISTER [email protected] / 2 from(wire)
14:21:23.122 AuthMgr:
nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.1:5062 tid=ac811902603 cseq=REGISTER [email protected] / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings14:21:22.841 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected]:5062];tag=1c811076358; To: [sip:[email protected]:5062]
14:21:22.841 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.1:5062 tid=ac811902603 cseq=REGISTER [email protected] / 2 from(wire)
14:21:22.841 AuthMgr:
nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.1:5062 tid=ac811553063 cseq=REGISTER [email protected] / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings14:21:22.638 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected]:5062];tag=1c810962321; To: [sip:[email protected]:5062]
14:21:22.638 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.1:5062 tid=ac811553063 cseq=REGISTER [email protected] / 2 from(wire)
14:21:22.638 AuthMgr:
nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.1:5062 tid=ac811528027 cseq=REGISTER [email protected] / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings14:21:22.638 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected]:5062];tag=1c810827407; To: [sip:[email protected]:5062]
14:21:22.638 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.1:5062 tid=ac811528027 cseq=REGISTER [email protected] / 2 from(wire)
