Solved Cannot remove phone to provision to another user

[prairie]

Hello,

One of my users had 3 phones provisioned to them. One Softphone and 2 Yealink 48S. The problem is that the MAC addresses for the 48S appear to be the same for two different physical phones. They show they have two different IP addresses. I tried deleting the phone from the user based on the MAC address on the bottom of the phone and the IP address. I cannot seem to be able to re provision to another user for love nor money. Please assist.

 

[YiannisH_3CX]

Hello @prairie

That is a visual issue of the management console that causes the phones to appear with the same MAC address when 2 identical phones are provisioned under the same extension.
Since you deleted the right on there should be no problem assigning it to a different extension.

Are the phones local or remote to the server? Was the phone factory reset? If the phone is local or through SBC do you see it as a new phone under the phones tab? What version PBX are you running?

 

[prairie]

I have the latest 15.5. I hit the reprovision button and it fixed it. It is deployed across our VPN.

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for updating the thread with your solution.