Cannot sign in admin to Console Management after upgrading from V18 hosted to V20 hosted

[john.liu]

I upgraded my hosted 3CX Pro 32 SC V18 to V20 one hour ago.
After the upgrade, I could not sign in my management console either using admin account or my O365 account.
I can only see part of all functions on console by signing to my webclient first then going to admin page from there.
I found Trunk settings, Inbound Rules, Security functions were all missing.
It is really a disaster. I cannot even roll back to the older V18.

Last time when I moved my on-premise PBX to 3CX hosted, I found some functions were missing, like console IP access limitation, legacy phone provisioning.
This time, there are more functions missing. Is 3CX hosted really worse than on-premise which I had full controls on?

Can anybody help?
Thanks in advance!

 

[YiannisH_3CX]

Hello @john.liu

The management console does not exist in V20. All administration is done via the admin view of the WebClient. If you are the system owner then you should see all options.
Inbound rules and the security tab have been removed from V20. Inbound rules work and you can still add DIDs to extensions which will create an inbound rule. Security settings are now enabled by default and cannot be changed.

 

[SteveITS]

@john.liu The page https://www.3cx.com/blog/releases/v20-release-candidate-2/ has a list of some features which will be added back after v20 is released. Per another post there will be an RC3 as well, and specifically making call parking a checkbox again (rather than requiring the Receptionist role) was mentioned.

 

[john.liu]

Hi YiannisH_3CX and SteveITS, thanks for your help!
I was scared that I couldn't log on the Management Console anymore, fortunately besides admin account I made my self account as system owner before, so I could still get the admin console page through my user's webclient page without being locked out.
The V20's looking is much different than V18's, was V19 skipped?. I didn't find many functions at first, finally found them by different names and locations. 2FA for webclient is a good improvement, but config file downloading for legacy 3CXPhone for Windows is missing. We have many workstations deployed with 3CXPhone for Windows, it will be trouble to replace all of them with newer 3CX softphone app.

 

[SteveITS]

The numbers 17 and 19 were skipped.

The config file AFAIK is the same for the Store app and the v16 app. I’ve not heard if the v16 app will continue to work in v20.