Speeding towards 3CX V20 Final.

Hot on the heels of last week's Version 20 Release Candidate comes V20 Release Candidate 2. QA testing - including production, bulk and additional unit tests - has now been successfully completed. So, if you’re on V18 and ready to start testing you can now upgrade to V20 - for testing purposes only!

As a reminder, make sure you take a backup before testing as it’s not possible to roll back later. If you’re a reseller with NFRs, we recommend you upgrade these too. More details below on what new features you can expect, what’s planned in the updates to follow, and how to test the Release Candidate.

What’s New?

  • New call processing scripts.
  • Admin credentials no longer valid - Use System Admin/Owner.
  • Google transcription - Speech API V2 support.
  • New phone provisioning options.
  • Only secure FQDN for Web Client login.
  • New Web Client URL requires PWA re-install.
  • Create a Fax extension to be used with an ATA connected to a fax machine.
  • Fax cleanup option - deletes old faxes.
  • Hide interaction history - System > Options > Hide interaction history.

What to Expect in V20 Updates 1 & 2

We gave you a heads up in V20 Beta 2. The below features will not be included in both the Release Candidates and the Final version.

  • Editing of Bridges (without presence) - already configured bridges will continue to work.
  • Editing of FXS Devices - already configured FXS devices will continue to work.
  • Ability to create a Wireshark Capture.
  • Reboot OS.
  • Hot Desking.
  • Ability to schedule Reports.

If you absolutely need these from day one, we suggest you wait for January 2024 when Update 1 becomes available. If, however, you don’t foresee any necessary changes before January 2024 - when Update 1 is released - you can proceed to upgrade to version 20. A Beta version will be released beforehand.

To note: Bridges, FXS devices and Teams integration will work, however, you won’t be able to edit and make changes to their configuration settings - they’ll inherit your V18 settings.

The following features - for which we don't have a formal release date yet - will be available in Update 2:

  • Assign a name to a DID to tag a call.
  • Editing of the Teams Configuration.

Updates & Fixes

  • Updated: System email notifications will be sent to System Administrator and external email addresses you specify in “Notifications”. The System Owner will not receive them. In SP 1, we will include a checkbox for System Owners to receive notifications.
  • Custom Templates usage has been fixed in the case where a long file name is specified.
  • The uploading of custom prompt sets has been fixed in the case where a custom prompt set is selected for the System.
  • Admin Console users view has been fixed to show the temporary status for an extension.
  • Fixed the reporting of missed calls where attendant transfers to Queues.
  • Selection of DECT custom templates not loading has been fixed.
  • Microsoft 365 Calendar Sync after disabling Calendar Sync has been fixed.
  • Call Manager negotiations when blind transfer is performed via API have been fixed.
  • Rights to perform operations on outbound or outgoing calls from Queue Manager have been fixed.
  • Stuck calls performed on behalf of operations have been fixed.
  • Selecting of call flows apps in case CFD does not have an extension but a script name is fixed.
  • Issue after restarting SIP Server correctly sent to all endpoints is fixed.
  • Updated Lightwire Template.
  • Updated Gamma and LCRcom templates.
  • Translations have been added.

Try the V20 Release Candidate 2

  • If you’re running Version 20, Build 1458 you will see an update "New 20.0 Release Candidate 2” Click on it to install the update.
  • Deploy a fresh V20 cloud installation here https://www.3cx.com/install/. Select "3CX Hosted (PRO/ENT)" then follow the steps.
  • Deploy an on-premise installation here https://www.3cx.com/install/. Select "3CX Self Hosted / On Premise - PRO / ENT", Linux Platform and follow the installation steps.

Note: The OS upgrade from V18 Update 9 to V20 has been exposed and is now visible to V18 users.

Do not upgrade yet if your current version does not have all the features mentioned above. Please wait instead for Update 1 scheduled to be released in January 2024.

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