can't add or edit DIDs

[zeeb]

since the latest update to Version 20.0 Update 2 (Build 715 Release) i'm unable to save my changes on the DID settings page on one of our 3cx systems. it's impossible to edit an existing entry or add a new DID.
The Save button changes from light to dark blue, but doesn't react to clicks.
any idea what could cause the problem? i don't get an error message.

 

[Fatboy66]

I'm unable to edit a generic SIP trunk at all. I select edit and it takes me to my extension.

 

[Guillaume Bourgeois]

I'm unable to edit a generic SIP trunk at all. I select edit and it takes me to my extension.

Delete and recreate your SIP Trunk, as it contains some values that are no longer allowed.

 

[TheodorosG_3CX]

Was this a Generic sip trunk or a previously imported custom sip trunk template?

 

[zeeb]

I'm unable to edit a generic SIP trunk at all. I select edit and it takes me to my extension.

That's a known problem which can be solved by re-importing the settings file for your sip provider:
https://www.3cx.com/community/threa...settings-after-v20-upgrade.126096/post-596126

Ok, that doesn't help because you are adding an new sip trunk, after fiddling around we found the solution for this.

These are the steps to resolve this:

• Under Admin, Voice and Chat, locate the trunk with the issue.
• Click on the dots at the end and select export.
• Rename the downloaded file to the xml filename located in the xml itself.
  • intellinet.pv.xml in our case.
• upload the file to /var/lib/3cxpbx/Instance1/Data/Http/Templates/provider.

After this you can view and edit the sip trunk again.

 

[zeeb]

Was this a Generic sip trunk or a previously imported custom sip trunk template?

Neither nor - it is an officially listed SIP trunk provider (AT netplanet). The trunk was already set up under V18. After the update to V20 there were no problems, only since the last SP have I had the problem

 

[TheodorosG_3CX]

Have you tried in incognito mode?
Also in dev mode on your browser you see any error in the console?

 

[zeeb]

Yes - tried incognito and an other browser. Console has some errors - before i try to click the button. no additional errors when i try to save

 

[TheodorosG_3CX]

Can you please create a support ticket so we can check this further?

 

[zeeb]

I would have done that - unfortunately it is one of my systems with an NFR key.

If we can't solve it that way, I'll have to delete the SIP trunk and create a new one. Not so critical with this system. With a larger installation, that would be a disaster.

 

[TheodorosG_3CX]

Understood, as a troubleshooting step try also to set the PBX in verbose and create a support info after you replicate.
Then check the management console log for any error that will give more information.