Can't Answer Calls

[darryla]

I'm not sure if this is the phone or the PBX, but I can't seem to get this to work:

Phone 1: Dial extension 101 (other phone)
Phone 2: Ring Ring
Me: Pick up handset of Phone 2

Nothing happens! The call won't connect. On the phone's screen it says "Answer or Reject". So I push "answer" -- nothing! I push the button next to the extension -- nothing!

Me: I push reject and the call goes away

...5 seconds later...

Phone 2: ring ring

(What the? I thought I said reject!)

Me: I push reject on Phone 2

...5 seconds later...

Phone 2: ring ring

(What the? I thought I said reject!)

Me: I hang up Phone 1

...5 seconds later...

Phone 2: ring ring

(What the? I hung up already!)

Clearly there is something awry. All extensions are "external" and the media check box is on.

 

[darryla]

There's more...

I have a softphone -- when I call Phone 1 or Phone 2 with the softphone, the same thing happens.

When I use the softphone or Phone 1 or Phone 2 to call a land line, it works.

 

[darryla]

My phones are Polycom 650's

 

[Mirzab]

Can you setup two softphones and try softphone to softphone? Would eliminate or establish if hardware very quickly.