Cant change Status in Windows App since last update

[Kiwi_at]

Hey there,

we have installed the newest 3CX Client (16.3.0.144) on our machines. However since the latest update we cant change the status after some time.

Reproduce:
Open the Client
Change Status --> works
after several time (some minutes, hours or whatever) we want to change it again, but it doesnt work. i set my self to away, as you see on the screenshot. But as you see on the contact list it doesnt set myself to away.
When i call *31 i can set myself in away, so softphone and the connection is working, only statusupdates dont work. Any advice?

 

[JohnS_3CX]

It is triggered when the app detects a connection loss, but as I mentioned above it may not be triggered under all conditions depending on how a given VPN implementation works

 

[labi]

We upgraded our PBX to 16.5 last weekend and this week our employees went to windows client 16.0.3.144 and discovered the same issue (among others). Our status changes in the new windows client do not update or they seem to switch back to available automatically.

We do the same thing as the above users said. Windows Client auto pops up and log ins before a VPN client is ever run. This was never an issue before this version.

Due to this issue, and many others as mentioned, we have rolled some users back to 16.0.1.81 and all the problems we learned about this week have disappeared again.

Edit. some of the other issues were chat not working/connecting. chat messages not popping up, chat history shown as blank, (Q)ueue button not working.. I am wondering if this all has to do with the newest version requiring connecting to VPN first, then starting 3cx. We found after restarting the windows client, sometimes the issues above disappeared. This is not practical though and was never an issue in older versions.

 

[Kiwi_at]

nice to hear that other companys have this problem too. maybe 3cx is searching for an solution or an answer why this never happens before

 

[SDLTom]

Hi

I seem to have the same issues. The new client is not as reliable as the old one. Our VPN setup has not changed.

1) Searching is mainly broken - You can close and reopen the app to fix it but it will disappear again.
2) Queue button doesnt work sometimes. You can close and reopen the app to fix it.

@iabi I noticed this too since the update.

"We do the same thing as the above users said. Windows Client auto pops up and log ins before a VPN client is ever run. This was never an issue before this version."

I find I now have to close and reopen 3cx after VPN connection. This was never an issue.

 

[JohnS_3CX]

Thanks Tom, we are working on a possible solution

 

[Tim De Vos]

We have excatly the same issues as described above since the update. If I can help with any log files please let me know.

 

[labi]

Have there been any updates on the issues with vpn and 3cx client? We are still asking our employees not to update to the new version at this time.