Solved Can't change the DID name on V20 after deletion of the user it was assigned

[apitsos]

Hi all,

I have the following issue. I have deleted a user who left the company and I don't know how to configure the DID she had to be forwarded to the department's queue. Usually I was doing it on the Inbound rules and I also was able to change the name to something that would keep a record to whom this DID was assigned before.

I am looking forward for a solution to this problem.

Thanks a lot in advance!


With kind regards,
Angelos Pitsos

PS: I selected another "System" on the drop-down box when creating the post, because the one that I am talking about wasn't in the list. This is very strange, as I can see it under https://portal.3cx.com/partner/systems.

 

[apitsos]

I found a workaround, but it's not 100% like I wanted.

I go to "Call Handling", I select the queue I want and on the "General" tab I add under the option "Assigned DID number(s)" the DID of the deleted user.

But the name remains like before. I used to change it into "Before XYZ", so that makes clear that this number was assigned before, but not assigned anymore. This edit of the name is not possible. I tried to do it by going under "Voice & Chat", selecting the SIP Trunk I want and then editing the particular DID under the tab "DID Numbers".

Any suggestion of how to update the name of the DID there?

 

[bitn2]

On v20 there are no inbound rules anymore... The did need to put directly to the queue and can be renamed there.

 

[bitn2]

 

[apitsos]

Hey bitn2,

Thanks a lot! That was exactly what I was looking for. Your help is much appreciated!


With kind regards,
Angelos Pitsos