Can't Customize Voicemail Greeting from the Standard Greeting on Linux

[Daryle]

I'm trying to configure my own voicemail greeting on extension 00 using voicemail from an external phone. I've called in, had the Digital Receptionist voice prompt respond, entered 999, then 00 for the extension and the PIN number. Went to 9 - 8 for personal options, voicemail settings, and I recorded, saved, and verified the new greeting message. Using SSH, I logged into the system and verified that the new greeting file is at: /var/lib/3cxpbx/Instance1/Data/Ivr/Voicemail/Data/00/savevmgreeting.wav.

However, when I then try calling into the system, entering extension 00, I only get the standard greeting message. I even rebooted the system without solving the problem.

How do I get the customized message to stick when I call into the system from an outside number?

 

[craigreilly]

Have you selected that greeting to actually use it?
Under extension -> voicemail

 

[YiannisH_3CX]

Hello @Daryle

What PBX version are you running? You can see the exact build number on the Dashboard, under the Information column next to the licence version. For example 15.5.15502.6
Also if the extension is 00 how is the voicemail 999? It should also be 2 digit.

 

[Daryle]

Yiannis, I'm running 15.5.15502.6. I was wondering whether voicemail access should be 99 or 999 but I found 999 in some documentation and it worked to drop me into voicemail. The extra 9 seems superfluous.

Craig, thanks for your response. So I'm clear on this, just having a user re-record their voicemail greeting isn't enough? The correct filename needs to be set in the administration console for the extension?

 

[craigreilly]

Can also be set from the Softphone clients (Mac/Windows)...
But I think you are right that when recording from a phone that it should be the default automatically.
I have tested this in a bit - and have not had any complaints. We are on a Windows 3cx install.

 

[YiannisH_3CX]

Documentation uses as an example a 3 digit extension length PBX. Try using 99 and see if that works.
The file should apply automatically when a user records a new prompt through their voicemail. Try creating a new extension and try to do the same and let me know if that works.