Can't do outbound calls.

[navin]

Hello guys, Idk why all of a sudden all calls in outbound and inbound is not allowed but when i reboot the server it goes back to normal,
this happens every once in a week.

From Call Logs:
Dialed: Sir $$$ (+###########) → Via rule: docdx (+###########) → Via trunk: Elevate Calls Employee (+###########) → Not allowed

From Event Logs:
Call or Registration to +1410688####@(Ln.10000@Elevate Calls Employee) has failed. sip:64.##.250.10:5060;lr replied: Forbidden (403)



This is an config of the outbound rules from the old IT I didn't change it yet.

Rule Name	PrefixOutbound	Call from Ext.	Length	Department	Route 1	Route 2	Route 3	Route 4	Route 5
docdx	Any		12	Elevate Calls, Jivana Care	Elevate Calls Employee	Blocked	Blocked	Blocked	Blocked
Go ---- -ecurity	Any		12	Go Safer Security	Go Safer Security	Blocked	Blocked	Blocked	Blocked
Leo ------Only	0	All	11		Elevate Calls Employee	Blocked	Blocked	Blocked	Blocked
12 Digit Rule	Any	All	12		Elevate Calls Employee	Blocked	Blocked	Blocked	Blocked
10 Digit Rule	Any	All	10		Elevate Calls Employee	Blocked	Blocked	Blocked	Blocked
11 Digit Rule	Any	All	11		Elevate Calls Employee	Blocked	Blocked	Blocked	Blocked
Outbound rule for Xentigroupllc	Any	All	Any		Xentigroupllc	Blocked	Blocked	Blocked	Blocked
to onevoip	Any	202	Any	Elevate Calls	one-voip	Blocked	Blocked	Blocked	Blocked

Already sent a ticket to telnyx, I just want to know maybe this is because of the config or the SIP(not an expert)

 

[BrunoI_3CX]

Since you are receiving the mentioned Event Log error:

Call or Registration to +1410688####@(Ln.10000@Elevate Calls Employee) has failed. sip:64.##.250.10:5060;lr replied: Forbidden (403)

Our suggestion is to approach to your provider to clarify why they are sending this reply to the PBX.

 

[navin]

do you think this is not the outbound rules?

 

[TheodorosG_3CX]

Yes, the error is from the provider and not from the PBX.

 

[Alphabetic]

Navin,

you've already started a thread here https://www.3cx.com/community/threads/not-allowed.136294/#post-652893 - stick to this one.