Can't forward til mailbox or Digital Receptionist

[lsiv]

Hello,

can som please help here.... I can't forward to "voice mail" or the digital receptionist when the phone is unregistered!!! but it's works fine when i forward til a external number or an internal extension ???

 

[SY]

Do you think that IVR functionality depends on number of threads created?
It is kind of joke

You created two threads. Previous one describes a problem. Reason: IVR is not started or there is no connection between MediaServer and IVR.
Fix it and everything will work.

Regards

 

[lsiv]

Do you think that IVR functionality depends on number of threads created?
It is kind of joke

You created two threads. Previous one describes a problem. Reason: IVR is not started or there is no connection between MediaServer and IVR.
Fix it and everything will work.

Regards

Hei Stephan,

thanks for your reply! But what i IVR ?? i have six 3CX services... and all af them are started! how do i solve the problem ?

sorry for being stuphid... but i'am total new on the 3CX system!

Thanks in avanced,

/Lars

 

[SY]

If you see continuous messages:
"service IVR not found (127.0.0.1:5483)"
then connection to IVR (Digital Receptionist) is not established.
Restart IVR (Digital Receptionist) service

netstat -a -o
there must be connection on port 5483 in listening state. PID - must be PID of 3CXIVRService process. If it is absent then someone blocks IVR to provide connection point.

Regards