Solved Can't get video calls with VC800

[Pascal Lenier]

Hello everybody.

I have a Yealink VC800 and i can't get video calls to other 3CX extentions.
- Audio calls are OK.
- IP calls to another VC800 endpoint is OK.
- We tried with 3CX webclient, iOS app or a Yealink T58V, with no luck.

On the configuration webpage of the VC800, i have set the SIP account info :
- Username (extention number)
- Register name
- Password
- Server Host (SBC IP)

I know that VC800 isn't supported for 3CX, but does anyone succeded making SIP Videos calls?

 

[Saqqara]

It will be down to which video codec each application / hardware supports.

Do you know what video codec the VC800 supports.

3CX webclient supports H264, IOS only supports VP8 and Yealink not sure.

 

[Pascal Lenier]

Hello Saqqara,
The VC800 supports H264,H265 & H263...

 

[JohnS_3CX]

Just like audio calls where there must be a common codec between 2 endpoints, same applies to video calls.

If the two endpoints do not support a common codec it will not work.
And by common codec, we don't just mean the codec, we also mean the bitrate and codec profile which may vary across different models

 

[Pascal Lenier]

Ok, so if the iOS app uses VP8 only, that's why it ain't working..

Thank you for your answers!