Can't make Calls to 800 877 or 866 Toll Free Numbers

[brian595]

I can't make calls to any toll free numbers it appears. I have two different sip trunks. And I can make long distance calls just fine. I've even made some Outbound rules for the 800 numbers. Any ideas? Thanks in adavance.

15:27:09.477  [CM503008]: Call(17): Call is terminated

15:27:09.461  [CM503015]: Call(17): Attempt to reach <sip:[email protected]> failed. Reason: Not Found

15:27:09.461  [CM503003]: Call(17): Call to sip:[email protected]:5060 has failed; Cause: 404 Not Found; from IP:4.79.132.209:5060

15:27:08.524  [CM503016]: Call(17): Target is not registered: VoIPline:18775328829 dialed on (AnyLine@NexVortex Test)

15:27:08.524  [CM303003]: There are no available outbound lines on gateway NexVortex Test at this time.

15:27:08.524  [CM503024]: Call(17): Calling VoIPline:18775328829@(Ln.10000@Sotel)@[Dev:sip:[email protected]:5060]

15:27:08.524  [MS210002] C:17.2:Offer provided. Connection(transcoding mode): 209.33.198.125:9020(9021)

15:27:07.196  [CM503004]: Call(17): Route 1: VoIPline:18775328829@(Ln.10000@Sotel)@[Dev:sip:[email protected]:5060]

15:27:07.180  [MS210000] C:17.1:Offer received. RTP connection: 192.168.20.128:16452(16453)

15:27:07.180  [CM503010]: Making route(s) to <sip:[email protected]>

15:27:07.164  Remote SDP is set for legC:17.1

15:27:07.164  [CM505001]: Ext.100: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA942-6.1.5(a)] Transport: [sip:192.168.20.5:5060]

15:27:07.164  [CM503001]: Call(17): Incoming call from Ext.100 to <sip:[email protected]>

15:27:07.164  [CM500002]: Info on incoming INVITE:

  INVITE sip:[email protected] SIP/2.0

  Via: SIP/2.0/UDP 192.168.20.128:5060;branch=z9hG4bK-6ca9f538

  Max-Forwards: 70

  Contact: "100"<sip:[email protected]:5060>

  To: <sip:[email protected]>

  From: "100"<sip:[email protected]>;tag=d87b8d3e848c1760o0

  Call-ID: [email protected]

  CSeq: 102 INVITE

  Expires: 240

  Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER

  Proxy-Authorization: Digest username="100",realm="3CXPhoneSystem",nonce="414d535c00532b2b12:ad585b9eb8e08864443a5e5090d8a13c",uri="sip:[email protected]",algorithm=MD5,response="1d304dc9e9f00cf691d0bf98151f8bfb"

  Supported: replaces

  User-Agent: Linksys/SPA942-6.1.5(a)

  Content-Length: 0

 

[leejor]

Are you getting :
15:27:08.524 [CM303003]: There are no available outbound lines on gateway NexVortex Test at this time.

Every time you attempt a toll free call?

Do you have that particular trunk group set up to allow more than one call at a time? I also noticed the + in front of the outbound number. Are you placing calls from within North America? if so, does your provider require the international access code before the number. With the +, the next "1" becomes the code for North America not the LD access prefix. What does a working LD call show, do you see the + in the log?

 

[brian595]

I am placing the calls inside North America. Here is a successful long distance call.

11:34:03.712  [CM503008]: Call(28): Call is terminated

11:34:03.696  [CM503008]: Call(28): Call is terminated

11:34:01.337  Session 23366 of leg C:28.1 is confirmed

11:34:01.228  [CM503007]: Call(28): Device joined: sip:[email protected]:5060

11:34:01.228  [CM503007]: Call(28): Device joined: sip:[email protected]:5060

11:34:01.228  [MS210001] C:28.2:Answer received. RTP connection: 4.55.6.6:11500(11501)

11:34:01.228  Remote SDP is set for legC:28.2

11:34:00.275  [MS210003] C:28.1:Answer provided. Connection(transcoding mode):192.168.20.5:7062(7063)

11:34:00.275  [MS210001] C:28.2:Answer received. RTP connection: 4.55.6.6:11500(11501)

11:34:00.275  Remote SDP is set for legC:28.2

11:34:00.275  [CM505003]: Provider:[Sotel] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.20.5:5060]

11:34:00.275  [CM503002]: Call(28): Alerting sip:[email protected]:5060

11:33:56.696  [CM503016]: Call(28): Target is not registered: VoIPline:18015752400 dialed on (AnyLine@NexVortex Test)

11:33:56.696  [CM303003]: There are no available outbound lines on gateway NexVortex Test at this time.

11:33:56.696  [CM503024]: Call(28): Calling VoIPline:18015752400@(Ln.10000@Sotel)@[Dev:sip:[email protected]:5060]

11:33:56.696  [MS210002] C:28.2:Offer provided. Connection(transcoding mode): 209.33.198.125:9040(9041)

11:33:56.368  [CM503004]: Call(28): Route 1: VoIPline:18015752400@(Ln.10000@Sotel)@[Dev:sip:[email protected]:5060]

11:33:56.337  [MS210000] C:28.1:Offer received. RTP connection: 192.168.20.128:16466(16467)

11:33:56.337  [CM503010]: Making route(s) to <sip:[email protected]>

11:33:56.337  Remote SDP is set for legC:28.1

11:33:56.337  [CM505001]: Ext.100: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA942-6.1.5(a)] Transport: [sip:192.168.20.5:5060]

11:33:56.321  [CM503001]: Call(28): Incoming call from Ext.100 to <sip:[email protected]>

11:33:56.321  [CM500002]: Info on incoming INVITE:

  INVITE sip:[email protected] SIP/2.0

  Via: SIP/2.0/UDP 192.168.20.128:5060;branch=z9hG4bK-cf84432e

  Max-Forwards: 70

  Contact: "100"<sip:[email protected]:5060>

  To: <sip:[email protected]>

  From: "100"<sip:[email protected]>;tag=b86b2db8c95dde6o0

  Call-ID: [email protected]

  CSeq: 102 INVITE

  Expires: 240

  Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER

  Proxy-Authorization: Digest username="100",realm="3CXPhoneSystem",nonce="414d535c0054460476:6a30ec51950fb11f5e11ef8f54cc8bd8",uri="sip:[email protected]",algorithm=MD5,response="6b3705f4c23ce522d32ee2766735ca19"

  Supported: replaces

  User-Agent: Linksys/SPA942-6.1.5(a)

  Content-Length: 0

So it doesn't appear to have the + sign in front of it. Is that not allowing me to make the calls?

 

[brian595]

I tried making a call without the prefix 1 which appears to eliminate the +, but it still doesn't allow the call to go through.

11:57:18.812  [CM503008]: Call(31): Call is terminated

11:57:18.812  [CM503015]: Call(31): Attempt to reach <sip:[email protected]> failed. Reason: Not Found

11:57:18.812  [CM503003]: Call(31): Call to sip:[email protected]:5060 has failed; Cause: 404 Not Found; from IP:4.79.132.209:5060

11:57:17.891  [CM503016]: Call(31): Target is not registered: VoIPline:8775328829 dialed on (AnyLine@NexVortex Test)

11:57:17.891  [CM303003]: There are no available outbound lines on gateway NexVortex Test at this time.

11:57:17.891  [CM503024]: Call(31): Calling VoIPline:8775328829@(Ln.10000@Sotel)@[Dev:sip:[email protected]:5060]

11:57:17.875  [MS210002] C:31.2:Offer provided. Connection(transcoding mode): 209.33.198.125:9046(9047)

11:57:17.422  [CM503004]: Call(31): Route 1: VoIPline:8775328829@(Ln.10000@Sotel)@[Dev:sip:[email protected]:5060]

11:57:17.406  [MS210000] C:31.1:Offer received. RTP connection: 192.168.20.128:16472(16473)

11:57:17.406  [CM503010]: Making route(s) to <sip:[email protected]>

11:57:17.406  Remote SDP is set for legC:31.1

11:57:17.391  [CM505001]: Ext.100: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA942-6.1.5(a)] Transport: [sip:192.168.20.5:5060]

11:57:17.391  [CM503001]: Call(31): Incoming call from Ext.100 to <sip:[email protected]>

11:57:17.391  [CM500002]: Info on incoming INVITE:

  INVITE sip:[email protected] SIP/2.0

  Via: SIP/2.0/UDP 192.168.20.128:5060;branch=z9hG4bK-4efedd23

  Max-Forwards: 70

  Contact: "100"<sip:[email protected]:5060>

  To: <sip:[email protected]>

  From: "100"<sip:[email protected]>;tag=307dec22838145cfo0

  Call-ID: [email protected]

  CSeq: 102 INVITE

  Expires: 240

  Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER

  Proxy-Authorization: Digest username="100",realm="3CXPhoneSystem",nonce="414d535c00544b7d06:714febdad53c4df31d6c8367b31a9974",uri="sip:[email protected]",algorithm=MD5,response="94bc47405e1b2f95c0349c5bf79cdc0f"

  Supported: replaces

  User-Agent: Linksys/SPA942-6.1.5(a)

  Content-Length: 0

 

[brian595]

It appears it was a problem with the Sip Trunk :roll: . I got a new DID number from them and everything works. Thanks for your help.

 

[leejor]

When you get messages like the "no trunks available" you have to start thinking that it just might be your provider, glad you got it resolved.