Can't make or receive outbound calls

[jdflyer]

Been working on this for a couple of days and not really sure what the problem is. I'm also very new at this so I am struggling with parts.

Have a friend who has a 3cx machine running on our network.

using the 3cx iphone applications
can make extension to extension calls
3cx iphone app says temporarily unavailable

VOIP Provider: Powerphone/Broadvoice

26-Jan-2015 12:45:34.424 Leg L:7.1[Extn] is terminated: Cause: BYE from PBX
26-Jan-2015 12:45:34.378 [CM503020]: Call(C:7): Normal call termination. Call originator: Extn:7050. Reason: Not available
26-Jan-2015 12:45:34.378 L:7.1[Extn] failed to reach Out#:>>Rule{Rule for PowerPhone/BroadVoce}>>5555551212, reason Not Registered
26-Jan-2015 12:45:34.378 [CM503017]: Call(C:7): Target is not registered: Out#:>>Rule{Rule for PowerPhone/BroadVoce}>>5555551212
26-Jan-2015 12:45:34.378 Call(C:7): Call from Extn:7050 to 5555551212 matches outbound rule 'Rule for PowerPhone/BroadVoce'
26-Jan-2015 12:45:34.377 [CM503001]: Call(C:7): Incoming call from Extn:7050 to <sip:[email protected]:5061>
26-Jan-2015 12:42:58.054 Leg L:6.1[Extn] is terminated: Cause: BYE from PBX
26-Jan-2015 12:42:58.010 [CM503020]: Call(C:6): Normal call termination. Call originator: Extn:7050. Reason: Not available
26-Jan-2015 12:42:58.010 L:6.1[Extn] failed to reach Out#:>>Rule{Rule for PowerPhone/BroadVoce}>>5555551212, reason Not Registered
26-Jan-2015 12:42:58.009 [CM503017]: Call(C:6): Target is not registered: Out#:>>Rule{Rule for PowerPhone/BroadVoce}>>5555551212
26-Jan-2015 12:42:58.009 Call(C:6): Call from Extn:7050 to 5555551212 matches outbound rule 'Rule for PowerPhone/BroadVoce'
26-Jan-2015 12:42:58.008 [CM503001]: Call(C:6): Incoming call from Extn:7050 to <sip:[email protected]:5061>

 

[leejor]

The log would seem to indicate that your VoIP provider is not registered. You can confirm this by looking at the trunk in the PBX.
This could be because of incorrect settings in 3CX, or a setting (port forwarding?), in your router/firewall. Running the 3CX firewall checker will let you know if all required ports are forwarded properly.

 

[jdflyer]

firewall checker is showing everything as fine
trunk is showing green and register on the Ports/Trunks Statu Page

 

[leejor]

The log seems pretty clear that the trunk isn't registered. Using the Verbose setting in the logs might provide additional information.

 

[lneblett]

Take a look at the VoIP provider settings, specifically the registration settings. If the setting specifies that registration is not required, then the indication given by 3CX will always be green (shown as registered). You might try setting it to where registration is required and see, but this assumes that the provider supports it (a register trunk).

 

[jdflyer]

Thanks everyone. Their support is terrible and they seem to not know what the actual settings need to be. Even their guide for configuring 3cx is missing steps.

@leejor and @ Ineblett, thank you for your help. I changed the registration setting (now set as a registered trunk) and it is working fine. Had to figure out why all the inbound calls were being forwarded to a 207 area code and that took another 60 min with support (issue on their side).