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Can't make outbound calls in V5

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richie314nj

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I can no longer make outgoing calls using V5
VOIP Provider: Broadvoice
IP phone: Grandstream 2000
I used the template to setup Broadvoice
I had no problems using v3.1

:(

log:
19:30:08.250 Call::Terminate [CM503008]: Call(21): Call is terminated
19:30:08.250 Call::Terminate [CM503008]: Call(21): Call is terminated
19:29:59.750 CallCtrl::onLegConnected [CM503007]: Call(21): Device joined: sip:[email protected]:5060
19:29:59.734 CallCtrl::onLegConnected [CM503007]: Call(21): Device joined: sip:[email protected]:5060;transport=udp;user=phone
19:29:59.625 Line::printEndpointInfo [CM505003]: Provider:[Broadvoice] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.50.2:5060]
19:29:58.984 CallCtrl::onSelectRouteReq [CM503004]: Call(21): Calling: VoIPline:10000@[Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5060]
19:29:58.906 CallCtrl::onIncomingCall [CM503001]: Call(21): Incoming call from Ext.102 to [sip:[email protected];user=phone]
19:21:43.984 ExtnCfg::updateContact [CM504001]: Ext.102: new contact is registered. Contact(s): [sip:[email protected]:5060;transport=udp;user=phone/102]
19:18:50.921 Call::Terminate [CM503008]: Call(20): Call is terminated
19:18:50.921 Call::Terminate [CM503008]: Call(20): Call is terminated
19:18:43.671 CallCtrl::onLegConnected [CM503007]: Call(20): Device joined: sip:[email protected]:5060
19:18:43.656 CallCtrl::onLegConnected [CM503007]: Call(20): Device joined: sip:[email protected]:5060;transport=udp;user=phone
19:18:43.531 Line::printEndpointInfo [CM505003]: Provider:[Broadvoice] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.50.2:5060]
19:18:42.890 CallCtrl::onSelectRouteReq [CM503004]: Call(20): Calling: VoIPline:10000@[Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5060]
19:18:42.812 CallCtrl::onIncomingCall [CM503001]: Call(20): Incoming call from Ext.102 to [sip:[email protected];user=phone]
19:18:06.046 Call::Terminate [CM503008]: Call(19): Call is terminated
19:18:06.046 Call::Terminate [CM503008]: Call(19): Call is terminated
19:18:01.843 CallCtrl::onLegConnected [CM503007]: Call(19): Device joined: sip:[email protected]:5060
19:18:01.828 CallCtrl::onLegConnected [CM503007]: Call(19): Device joined: sip:[email protected]:5060;transport=udp;user=phone
19:18:01.781 Line::printEndpointInfo [CM505003]: Provider:[Broadvoice] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.50.2:5060]
19:18:01.156 CallCtrl::onSelectRouteReq [CM503004]: Call(19): Calling: VoIPline:10000@[Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5060]
19:18:01.078 CallCtrl::onIncomingCall [CM503001]: Call(19): Incoming call from Ext.102 to [sip:[email protected];user=phone]
19:16:44.000 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
19:16:43.671 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
19:16:23.265 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.50.2:5060
 
after the upgrade of v3 to v5 u have to delete and write again the Outbound Rules
 
I took it a step further.
I did a fresh install of V5 on another computer and I get the same results.
 
hi
i am having the same problem, the inbound calls work ok

regards
 
richie314nj said:
I can no longer make outgoing calls using V5
VOIP Provider: Broadvoice
:(

log:
19:30:08.250 Call::Terminate [CM503008]: Call(21): Call is terminated
19:30:08.250 Call::Terminate [CM503008]: Call(21): Call is terminated
19:29:59.750 CallCtrl::onLegConnected [CM503007]: Call(21): Device joined: sip:[email protected]:5060
19:29:59.734 CallCtrl::onLegConnected [CM503007]: Call(21): Device joined: sip:[email protected]:5060;transport=udp;user=phone
19:29:59.625 Line::printEndpointInfo [CM505003]: Provider:[Broadvoice] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.50.2:5060]
Click to expand...

I think whats happening is your remote extension is initiating a call and broadvoice tries to respond, but because you using a non-routeable private IP (192.168.50.2) it hangs up. Your remote extension should be initiating that request with the NAT firewalls public IP and not your private non-routable IP. STUN would keep the NAT Firewalls port open so when Broadvoice tried to respond it would be successful.
 
I'm lost.
:?: Where would I go in 3XC to correct this?

----------
v3 worked so well the 1st time out. What happened in V5? :(
 
richie314nj,
Comparing 2 lines from your failed call log and 2 lines of mine on a successful call out on Broadvoice I believe the issue is your remote extension 102 is sending out its private ip. In my log my ext 505 has a private IP of 192.168.0.44, but using STUN and a feature in my voip ata It uses the IP address of my NAT,76.184.178.165.

Since SIP uses TCP/IP as its transport and devices are talking point-to-point then it stands to reason that broadvoices public ip can not talk to your private IP.

You need to look at your remote extension voip settings for something that says use NAT address for IP. I have a Linksys PAP2 that has that and I used to use a Grandstream 386 that also had that feature.

I would look there to see if you can't fix this.

---- your log ----
19:18:43.671 CallCtrl::onLegConnected [CM503007]: Call(20): Device joined: sip:[email protected]:5060
19:18:43.656 CallCtrl::onLegConnected [CM503007]: Call(20): Device joined: sip:102@192.168.50.107:5060;transport=udp;user=phone

-----mine log
09:00:01.236 CallCtrl::onLegConnected :[CM503007]: Call(56): Device joined: sip:[email protected]:5060
09:00:01.221 CallCtrl::onLegConnected :[CM503007]: Call(56): Device joined: sip:[email protected]:13837
 
webguyz, sorry, but you confuse richie314nj with completely wrong information.
First, PBX is using UDP protocol as preferred, although it supports TCP/IP either. But in any case, all calls are proxied by PBX, so there's no direct communication between phone and provider.

Second, I see no message regarding successful resolution of external IP:port mapping. Probably, it's just skipped, but we have to be sure that external mapping has been resolved by STUN client.

Third, according to logs all is ok, beside STUN resolution. The only thing I can not understand is this line:

Calling: VoIPline:10000@[Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5060]

Actually, there should be only one [Dev:... ] in square brackets.

Fourth, it seems broadvoice terminates connection after call has been established. Most probable reason for this is absence of common codec. Make sure you have enabled codecs for that providers. I do not remember which codecs it supports, but at least make sure that G711 and GSM are available. And, just in case, check your balance at broadvoice :)
 
Thanks for the clarification. :oops:
 
Welcome :)

Just some afterthoughts.

Actually, call has been established. It means that broadvoice had been able to talk back to PBX, so Contact is duly. But after that broadvoice has dropped a call. Most probably it is a codecs issue.
 
Thank you for the information.
I will look at the settings again and check the codecs.
I'll let you all know how I make out.
 
Thanks you all for your help.

I've downloaded the updated Broadvoice template, deleted the account, recreated the account using the newly download template, and I used teh same exact settings as I had did before. Now I'm able to make outgoing calls via Broadvoice.

I believe there may have been a bug in the original template in V5.

Once again thank you for all your input.
 
I've got a problem like ts has; look at my report:

The server log shows server activity and detailed logging Messages. More > These log messages can allow you to troubleshoot firewall, VOIP gateway, VOIP provider and SIP phone configuration issues. When requesting support, always post the relevant server status logs for a particular issue. < Less

Time Function Message
22:37:56.859 Call::Terminate [CM503008]: Call(10): Call is terminated
22:37:56.843 Call::RouteFailed [CM503014]: Call(10): Attempt to reach [sip:[email protected]:5060] failed. Reason: Temporarily Unavailable
22:37:56.843 CallLeg::onFailure [CM503003]: Call(10): Call to sip:[email protected]:5060 has failed; Cause: 480 Temporarily Not Available; from IP:82.101.62.99:5060
22:37:51.312 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:88@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
22:37:50.421 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:88:5100;user=phone
22:37:22.437 Line::printEndpointInfo [CM505003]: Provider:[xs4all1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:82.95.1xx.xx:5060]
22:37:22.109 CallCtrl::onSelectRouteReq [CM503004]: Call(10): Calling: VoIPline:10000@[Dev:sip:[email protected]:5060]
22:37:22.093 CallCtrl::onIncomingCall [CM503001]: Call(10): Incoming call from Ext.10 to [sip:[email protected]:5060]

What's wrong here?
 
Are you stun servers working correctly? ( i had this problem either today, and found the stun server ports (some of them were getting blocked/port in usage message)

Have you got the correct settings in your outbound call manager?
Have you got credit on your account?
 
Check to see if you have STUN activated and an outgoing proxy server defined simultaneously. Some providers don't properly handle the outgoing call when these two things are both active.
Halea
 
h2009 said:
Are you stun servers working correctly? ( i had this problem either today, and found the stun server ports (some of them were getting blocked/port in usage message)

Have you got the correct settings in your outbound call manager?
Have you got credit on your account?
Click to expand...

where and which (stun)ports do I have to change? The outside IP has been mapped to the 3cx server.
I think the settings are correct because registering is ok

look at my other posting
 
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