Solved Can't make outbound calls just 1 ring and gone

[Ailerj18]

I got this log from my 3CX
05/13/2021 11:58:10 PM - Call to T:Line:10000>>26786541*12544663363@[Dev:sip:[email protected]] from L:3.1[Extn:10] failed, cause: Cause: 403 Tech Prefix and IP not in ACL - [email protected]/INVITE from 34.210.91.114:5060


Please help

 

[cobaltit]

The message seems pretty clear that either the tech prefix is not correct or your call is not coming from an IP listed in your portal. But as it's Flowroute rejecting your call you want to talk to them.

 

[Ailerj18]

I fixed it already their support team tried to configure everything and now I can make an outbound call thanks btw.

 

[VasilisV_3CX]

Great to hear that you got it working @Ailerj18. If you need any further assistance feel free to open a new thread.