Can't receive incoming calls on engin

[tidyit]

Hi All

I'm only new to 3cx but I have gotten 3cx setup with engin. I can make outbound calls fine, I can hear people on the outside but they can't hear me. And one more issue I can't seem to get incoming calls. Is there anything special I need to do to make this work?

This probably has already been listed on the forums but I have scoured for hours and can't seem to find anything. Any suggestions will be helpful. Also does it matter that I have a dynamic ip? I have my domain name setup on dynamic and to update every minute.

Thanks in advance

Ty

 

[leejor]

I'm only new to 3cx but I have gotten 3cx setup with engin. I can make outbound calls fine, I can hear people on the outside but they can't hear me. And one more issue I can't seem to get incoming calls. Is there anything special I need to do to make this work?

I'm assuming that engin is the provider in Australia? (had to go look that up)

First, make sure that your router is set up correctly to forward all of the required ports to the internal IP of the PC running 3CX. Read the manual, it has all of the info. Having a dynamic IP is no problem, but make sure that STUN is setup and working. There is a firewall test that you can run from 3CX, it's in the menu options towards the bottom on the left.. You can also have a look at the 3CX server log to see if there is an indication of problems when it tries to register with your VoIP provider.

 

[tidyit]

If this is any help this is the firewall checker log.


3CX Firewall Checker, v1.0. Copyright (C) 3CX Ltd. All rights reserved.

<08:58:28>: Phase 1, checking servers connection, please wait...
<08:58:29>: Stun Checker service is reachable. Phase 1 check passed.
<08:58:29>: Phase 2a, Check Port Forwarding to UDP SIP port, please wait...
<08:58:40>: UDP SIP Port is set to 5060. Response received WITH TRANSLATION 55028::5060. Phase 2a check passed with WARNINGS. Some functionality will be LIMITED. For more information, please visit http://www.3cx.com/support/firewall-checker.html

<08:58:40>: Phase 2b. Check Port Forwarding to TCP SIP port, please wait...
<08:58:45>: TCP SIP Port is set to 5060. Response received WITH TRANSLATION 55028::5060. Phase 2b check passed with WARNINGS. Some functionality will be LIMITED. For more information, please visit http://www.3cx.com/support/firewall-checker.html

<08:58:45>: Phase 3. Check Port Forwarding to TCP Tunnel port, please wait...
<08:58:50>: TCP TUNNEL Port is set to 5090. Response received WITH TRANSLATION 55064::5090. Phase 3 check passed with WARNINGS. Some functionality will be LIMITED. For more information, please visit http://www.3cx.com/support/firewall-checker.html

<08:58:50>: Phase 4. Check Port Forwarding to RTP external port range, please wait...
<08:59:13>: UDP RTP Port 9000. Response received WITH TRANSLATION 55066::9000. Phase 4-01 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<08:59:18>: UDP RTP Port 9001. Response received WITH TRANSLATION 55065::9001. Phase 4-02 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<08:59:22>: UDP RTP Port 9002. Response received WITH TRANSLATION 55068::9002. Phase 4-03 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<08:59:27>: UDP RTP Port 9003. Response received WITH TRANSLATION 55067::9003. Phase 4-04 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<08:59:31>: UDP RTP Port 9004. Response received WITH TRANSLATION 55070::9004. Phase 4-05 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<08:59:36>: UDP RTP Port 9005. Response received WITH TRANSLATION 55069::9005. Phase 4-06 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<08:59:40>: UDP RTP Port 9006. Response received WITH TRANSLATION 55072::9006. Phase 4-07 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<08:59:45>: UDP RTP Port 9007. Response received WITH TRANSLATION 55071::9007. Phase 4-08 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<08:59:49>: UDP RTP Port 9008. Response received WITH TRANSLATION 55074::9008. Phase 4-09 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<08:59:54>: UDP RTP Port 9009. Response received WITH TRANSLATION 55073::9009. Phase 4-10 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<08:59:58>: UDP RTP Port 9010. Response received WITH TRANSLATION 55076::9010. Phase 4-11 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:00:03>: UDP RTP Port 9011. Response received WITH TRANSLATION 55075::9011. Phase 4-12 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:00:07>: UDP RTP Port 9012. Response received WITH TRANSLATION 55078::9012. Phase 4-13 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:00:12>: UDP RTP Port 9013. Response received WITH TRANSLATION 55001::9013. Phase 4-14 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:00:16>: UDP RTP Port 9014. Response received WITH TRANSLATION 55080::9014. Phase 4-15 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:00:21>: UDP RTP Port 9015. Response received WITH TRANSLATION 55079::9015. Phase 4-16 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:00:25>: UDP RTP Port 9016. Response received WITH TRANSLATION 55082::9016. Phase 4-17 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:00:30>: UDP RTP Port 9017. Response received WITH TRANSLATION 55081::9017. Phase 4-18 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:00:34>: UDP RTP Port 9018. Response received WITH TRANSLATION 55084::9018. Phase 4-19 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:00:39>: UDP RTP Port 9019. Response received WITH TRANSLATION 55083::9019. Phase 4-20 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:00:43>: UDP RTP Port 9020. Response received WITH TRANSLATION 55086::9020. Phase 4-21 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:00:48>: UDP RTP Port 9021. Response received WITH TRANSLATION 55085::9021. Phase 4-22 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:00:52>: UDP RTP Port 9022. Response received WITH TRANSLATION 55088::9022. Phase 4-23 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:00:57>: UDP RTP Port 9023. Response received WITH TRANSLATION 55087::9023. Phase 4-24 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:01:01>: UDP RTP Port 9024. Response received WITH TRANSLATION 55090::9024. Phase 4-25 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:01:06>: UDP RTP Port 9025. Response received WITH TRANSLATION 55089::9025. Phase 4-26 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:01:10>: UDP RTP Port 9026. Response received WITH TRANSLATION 55092::9026. Phase 4-27 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:01:15>: UDP RTP Port 9027. Response received WITH TRANSLATION 55091::9027. Phase 4-28 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:01:19>: UDP RTP Port 9028. Response received WITH TRANSLATION 55094::9028. Phase 4-29 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:01:24>: UDP RTP Port 9029. Response received WITH TRANSLATION 55093::9029. Phase 4-30 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:01:28>: UDP RTP Port 9030. Response received WITH TRANSLATION 55096::9030. Phase 4-31 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:01:33>: UDP RTP Port 9031. Response received WITH TRANSLATION 55095::9031. Phase 4-32 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:01:37>: UDP RTP Port 9032. Response received WITH TRANSLATION 55098::9032. Phase 4-33 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:01:42>: UDP RTP Port 9033. Response received WITH TRANSLATION 55097::9033. Phase 4-34 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:01:46>: UDP RTP Port 9034. Response received WITH TRANSLATION 55100::9034. Phase 4-35 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:01:51>: UDP RTP Port 9035. Response received WITH TRANSLATION 55099::9035. Phase 4-36 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:01:55>: UDP RTP Port 9036. Response received WITH TRANSLATION 55102::9036. Phase 4-37 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:02:00>: UDP RTP Port 9037. Response received WITH TRANSLATION 55101::9037. Phase 4-38 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:02:04>: UDP RTP Port 9038. Response received WITH TRANSLATION 55104::9038. Phase 4-39 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:02:09>: UDP RTP Port 9039. Response received WITH TRANSLATION 55103::9039. Phase 4-40 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:02:13>: UDP RTP Port 9040. Response received WITH TRANSLATION 55106::9040. Phase 4-41 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:02:18>: UDP RTP Port 9041. Response received WITH TRANSLATION 55105::9041. Phase 4-42 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:02:22>: UDP RTP Port 9042. Response received WITH TRANSLATION 55108::9042. Phase 4-43 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:02:27>: UDP RTP Port 9043. Response received WITH TRANSLATION 55107::9043. Phase 4-44 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:02:31>: UDP RTP Port 9044. Response received WITH TRANSLATION 55110::9044. Phase 4-45 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:02:36>: UDP RTP Port 9045. Response received WITH TRANSLATION 55109::9045. Phase 4-46 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:02:40>: UDP RTP Port 9046. Response received WITH TRANSLATION 55016::9046. Phase 4-47 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:02:45>: UDP RTP Port 9047. Response received WITH TRANSLATION 55111::9047. Phase 4-48 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:02:49>: UDP RTP Port 9048. Response received WITH TRANSLATION 55112::9048. Phase 4-49 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html
<09:02:54>: UDP RTP Port 9049. Response received WITH TRANSLATION 55113::9049. Phase 4-50 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/support/firewall-checker.html


Application exit code is 53

 

[tidyit]

Can anyone help me at all? I think I have port forwarded all the correct ports. But could someone double check for me please?

Thanks

Ty

 

[leejor]

Well, I'd say that given all of the warning, something in your router/firewall isn't set up correctly. What make/model router are you using? Some routers have been known to have a problem handling SIP.

 

[tidyit]

I have a netgear wgr614. Maybe I shoule put in my cisco wireless router which is a wrt54g2, should that work?

 

[SY]

To simplify configuration, You need to configure "Full Cone NAT" (one-to-one port forwarding) on your router for PBX host.
It means that
1. everything what is received by your router from outside on external port 5060 UDP/TCP should be forwarded to PBXhostIP port 5060 (independently of source of request).
AND
2. Everything what is sent from PBXhostIP port 5060 to outside of local network (independently on desctination!) should be sent from externalIP of your router using port 5060

The same rules should be applied for range of external ports used for RTP streams (madia server external port range)
and for 5090 TCP/UDP if you use tunnel for external connection.

This configuration will allow PBX to provide correct information about its location for external entities and to configure external entities to send requests to destination (your router) which will deliver requests to PBX.

If router executes ALG (Application Level Gateway) for SIP then try to disable this functionality on router. PBX can work without this "helper".

Example of possible problems with ALG described in this post:
http://www.3cx.com/forums/one-way-audio-13659.html?view-post=70224#p70224

Regards

 

[tidyit]

So how do i setup a full cone nat?