can't receive incoming calls

[guyla50]

Hi guys,

I'm not sure this is a 3cx issue, but I'm a little stuck. I am using sipgate as a sip provider, I can make outbound calls ok, the firewall test passes ok.

However when i try inbound calls it doesn't work. If I log onto sipgate it says my "device" is offline. This isn't true as I can dial out perfectly.

Any help on how to fix this would be massively appreciated it's driving me nuts...

Guy

 

[KerryG]

Edit the voip provider information, you probably need to check the box for registration is required for inbound calls.