Can't Reprovision

[TSlocum]

The reprovision button in the phone section in the console doesn't do anything. I select an extension that has had changes made to it, click reprovision, it deselects the extension and does nothing. The reboot button works, so I tried reprovision then reboot and the phone does reboot, but it doesn't reprovision.

15 sp1 with Cisco SPA514g phones.

 

[deka]

I have had this same issue. I had to remove the phone from the users extension. Reset the phone to factory default. Then wait 24 hours for the database to update then I could re provision. There is something wrong with V15 and the entire provisioning and underlying database updates.

 

[TSlocum]

This still doesn't work in latest service pack.

 

[YiannisH_3CX]

Is the cisco phone local? Are you running the default template and supported firmware?

 

[c.holloway]

Is the cisco phone local? Are you running the default template and supported firmware?

I am having a similar issue on a version 14 server but it is ONLY with the Cisco phones in our network. It is currently a mix of Yealinks and Ciscos as we just moved them from Call Manager. The Yealinks will reprovision without issues. The Cisco phones can only be reprovisioned with a factory reset which is a pain to walk around and do individually. They're on the suggested firmware and are a mix of 7911, 7940,7941,7960,and 7961. None of these models will reset but all of them are on the local LAN