Solved Can't send SMS through Flowroute but can respond to SMS

Status
Not open for further replies.

Frank86

Bronze Partner
Joined
Jan 18, 2018
Messages
300
Reaction score
26
About a month ago, after upgrading to V18 U6, I set up SMS and MMS web hooks in Flowroute and was able to send and receive SMS messages through my 3CX numbers. All was good.
Now, I can successfully respond to SMS messages sent to my 3CX numbers, but if I send a new message to the same external numbers, my messages show up in 3CX with a red x and don't go out.
Why would that be?
 

Attachments

  • Screen Shot 2023-03-18 at 10.14.00 AM.png
    Screen Shot 2023-03-18 at 10.14.00 AM.png
    32 KB · Views: 7
Check that your access key and secret key are correct in the 3CX trunk settings. If they are and you still cannot send SMS then I would recommend contacting Flowroute support for assistance.
 
Check my thread, could be related.
 
I just had to change the Flowroute DID configuration from *1(number) to the E164 format +1(number)
 
  • Like
Reactions: YiannisH_3CX
Status
Not open for further replies.

Forum statistics

Threads
112,065
Messages
590,584
Members
165,019
Latest member
rsaldin@advancedbrainspin