CDR Active Connection -- Stops working

[M Ahmed]

Hi,
I have setup CDR with Active mode for 3CX hosted environment. The port on the server is active and listening, CDR works and then stops after sometime or may be after inactivity? I don't see any issue on the server side as its listening and active. Please assist.

Version 20.0 Update 8 (Build 1109 Release)

 

[NikosT_3CX]

@M Ahmed you can setup the PBX in Verbose mode and check the System Service logs.
The time you see that it does not work you can also run a capture and filter with the destination ip of the CDR server to see what happens.