CDR log file missing some calls

[Shebarn]

We are hosting the 3CX system on a Debian server within our network.

I'm parsing the cdr.log file to get call information that we pull into out CRM.

This exercise has caused us to notice that some calls are not recorded in the crd.log file, although all the information is recorded in the Call Log.

Where can we start looking for issues?

 

[NickD_3CX]

If you are the "Single file" option and your parsing tool is locking the file?

Instead or reading from the file directly, each time you want to read, you could copy it, then read from the copy and dispose of it when done.
Also as these operations need to happen fast, I would suggest keeping the file size small and not leave it at the default 250MB (exact size though would depend on the amount of traffic).

 

[Shebarn]

Thank you for your answer.

It would probably be better to write individual files to avoid locking.
I will try that, thank you.