Certificate not updating

[healthy]

I am getting issues with one of our installed instances. I am warned that the certificate is expired. I have run the command-line:

"C:\Program Files\3CX Phone System\Bin\PbxConfigTool.exe" -renew-certificates

and then stopped and restarted nginx

Nothing appears updated. Have restarted all services and the server, still an issue.

Thanks

 

[SteveITS]

3CX hostname/certificate or custom?

What version of 3CX? If not at least 18 update 5 it's probably deactivated.

 

[healthy]

3CX Hostname / Certificate with Let's Encrypt renewal
18.0 Update 7 (Build 312)

 

[Charles_3CX]

3CX Hostname / Certificate with Let's Encrypt renewal
18.0 Update 7 (Build 312)

Hi, can you please try to reactivate the system from the management console > Settings > license section by pressing Edit, and ensure all the fields are populated with the correct details, then pressing OK?

Then let us know if you receive any errors at this point

 

[healthy]

Have performed that, and even repeated the certificate renewal command line, but still the certificate remains unchanged:
Common Name (CN) R3
Organization (O) Let's Encrypt
Organizational Unit (OU) <Not Part Of Certificate>
Issued On Sunday, November 6, 2022 at 1:47:38 AM
Expires On Saturday, February 4, 2023 at 1:47:37 AM

 

[Charles_3CX]

Thanks for the reply.

When do you say you have repeated the certificate renewal vow command line, which steps did you follow?

 

[healthy]

Thanks for the reply.

When do you say you have repeated the certificate renewal vow command line, which steps did you follow?

I entered:
"C:\Program Files\3CX Phone System\Bin\PbxConfigTool.exe" -renew-certificates
net stop nginx
net start nginx

 

[Charles_3CX]

You are missing a step. Please open a ticket with us at technical support through your portal so that we may provide you with all the steps required and also provide you with some troubleshooting steps so that we can check this for your also.

 

[Vinnied]

Hello, we have the same issue, could you provide the steps here. So anyone can fix this?