Solved CFD App is not registered

[Farkhad1597]

Hello

I have two 3cx Servers in failover mode.On first 3CX i had Call flow app and i uploaded project successfully, but on second 3cx server i cant upload cfd, it shows CFD App is not registered but the script is correct. CFD app was taken from backup of first server

 

[NickD_3CX]

This is probably because your "passive system" has most of it's services stopped due to you having faiolver enabled and having set it as as Passive.

If the Active/Primary server fails and the Passive/Secondary ones come online, then the CFDs should register.

 

[Farkhad1597]

This is probably because your "passive system" has most of it's services stopped due to you having faiolver enabled and having set it as as Passive.

If the Active/Primary server fails and the Passive/Secondary ones come online, then the CFDs should register.

My passive server is in active state right now and my callflow server services are also in running state. Could you help me?

 

[Alphabetic]

Are both PBX on the same version?

 

[Farkhad1597]

Are both PBX on the same version?

yes both pbx is 16 version

 

[Alphabetic]

Definitely just moved across from one to the other?

You didnt open it or save it in the v18 CFD did you?

 

[Farkhad1597]

yes both pbx is 16 version

i have CFD on my computer i just rebuild the project and uploaded manually. it didn't work as well

 

[Alphabetic]

i have CFD on my computer i just rebuild the project and uploaded manually. it didn't work as well

Can you check what version of CFD you built with as v18 wont work with v16

(Help > About)

 

[Farkhad1597]

Can you check what version of CFD you built with as v18 wont work with v16

(Help > About)

cfd version is 16.6.53.0 and pbx version is 16. it woks on first server but doesnt work on second

 

[NickD_3CX]

OK, to start with, could you please confirm that your license key is either a Pro or an Enterprise?

[EDIT]
Also please send me your FQDN in a PM. I am assuming due to failover being configured, both your installations have been installed with the same License Key right?

 

[Farkhad1597]

OK, to start with, could you please confirm that your license key is either a Pro or an Enterprise?

i have ENT license key

 

[NickD_3CX]

i have ENT license key

Also please send me your FQDN in a PM. I am assuming due to failover being configured, both your installations have been installed with the same License Key right?

 

[Farkhad1597]

Also please send me your FQDN in a PM. I am assuming due to failover being configured, both your installations have been installed with the same License Key right?

Yes both license key are the same

 

[Farkhad1597]

Yes both license key are the same

How i can register cfd app in 3cx? Do you know that?

 

[Farkhad1597]

Yes both license key are the same

Also please send me your FQDN in a PM. I am assuming due to failover being configured, both your installations have been installed with the same License Key right?

Also i want to say that my 3cx is not allowed go to the internet

 

[NickD_3CX]

How i can register cfd app in 3cx? Do you know that?

All you should need to do is upload the file, that's it.

Also i want to say that my 3cx is not allowed go to the internet

This actually might be causing the problem. If you 3CX server has not activated in a while by contacting activation.3cx.com, then it might be in a "limbo" state, so some features may have been disabled.
Re-connect internet access temporarily, go to Settings --> License and press the "Refresh License Key Information" button.

Once you do this, restart all 3CX Service (while it is still connected to the internet), then try the Call Flow App again.

If this fails, send me the FQDN in a PM as I asked to confirm it correctly contacted our activation server and we could take it from there.

 

[Farkhad1597]

All you should need to do is upload the file, that's it.



This actually might be causing the problem. If you 3CX server has not activated in a while by contacting activation.3cx.com, then it might be in a "limbo" state, so some features may have been disabled.
Re-connect internet access temporarily, go to Settings --> License and press the "Refresh License Key Information" button.

Once you do this, restart all 3CX Service (while it is still connected to the internet), then try the Call Flow App again.

If this fails, send me the FQDN in a PM as I asked to confirm it correctly contacted our activation server and we could take it from there.

But both servers are not allowed to go to the internet..and call flow project worked on first one..

 

[Alphabetic]

So your only test is to put it on the internet and see if it works. I dont think support would be interested in making an ymore suggestions until this has been done.

 

[Farkhad1597]

So your only test is to put it on the internet and see if it works. I dont think support would be interested in making an ymore suggestions until this has been done.i

So your only test is to put it on the internet and see if it works. I dont think support would be interested in making an ymore suggestions until this has been done.

I gave access 3cx to internet, and it worked.thank you very much