CFD / CRM

[londonpapakura]

Hi,

I just can't get the CRM component to work in a CFD application.

I call the CRMLookup Component with the parameters according to the logfile; if I test the same number in the Admin Console under Integration CRM, then the number is resolved successfully. But with the CRM Lookup in the CFD application, no matching element is returned.


Best wishes,
Stefan

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The logfile says:
2025/08/24 16:29:04.828|0080|Trac| [_3CX.Script] _71_37.Main.478.[C:123.3]-crmLookupComponent1 - CallFlow.CFD.CRMLookupComponent 'crmLookupComponent1' - Start executing component with EntityType='Contacts' - QueryType='LookupNumber' - Data='0760000000'
2025/08/24 16:29:04.830|0080|Erro| [Integration.Crm.Engine.CrmProcessor] CRM: Exception during lookup from Call Flow Designer
System.InvalidOperationException: Sequence contains no matching element
at System.Linq.ThrowHelper.ThrowNoMatchException()
at System.Linq.Enumerable.Single[TSource](IEnumerable`1 source, Func`2 predicate)
at Integration.Crm.Engine.CrmProcessor.LookupFromCallFlowDesigner(EntityTypes entityType, CFDQueryTypes cfdQueryType, String data, CancellationToken token)

 

[Evolute IT]

Did you add the dedicated scenario for CFD lookup?

https://www.3cx.com/docs/crm-template-xml-description/#h.svz46xecmc7t

 

[edossantos_sipcaller]

Did you add the dedicated scenario for CFD lookup?

https://www.3cx.com/docs/crm-template-xml-description/#h.svz46xecmc7t

This is definitely the case. You will need to add those scenarios. If you will use the lookup by number only, then just add that one. But keep in mind that the lookup scenario executed from a CFD app is different, because it needs to return the full JSON, so you can get any property you need from it.