CFD E-mail Sender

[jcs2000]

I created a new CFD with e-mail sender is there a way to included the caller id name in the subject line. Here is what I have created

CONCATENATE("Call Notify from:",session.ani)

This only sends me the phone number of the incoming call. I would like to have the incoming callers number and Name.

Thanks
J

 

[Evolute IT]

No, CFD have no access fo CNAM.

However, if you have the CRM integration, you can query it to get the contact infos and use that instead.

 

[jcs2000]

I know on version 15 I used to get email notifications with callers name and number when anyone called in.

 

[Evolute IT]

I know on version 15 I used to get email notifications with callers name and number when anyone called in.

Yes, but those don't come from the CFD.

The CFD apps only receives the CID, DID and transferingExtension (if any)

 

[jcs2000]

So if I don’t use cfd how can I get that sent via email on all incoming calls.

 

[Evolute IT]

So if I don’t use cfd how can I get that sent via email on all incoming calls.

Why would you want an email on each calls?

And the missed call email is still there, under Options in the extension.

 

[jcs2000]

We have calls transferred to our agents cellphones on the evening and weekend. When a caller calls it gets transferred to the agents phone and shows the office number on the agents cellphone. The email will show them who is calling name and number. I can't use the soft phone on there iPhone b/c cell internet reception is extremely bad for voip.

 

[Evolute IT]

Does your provider support Clip No Screening? If so, enable Call Diversion 302 and it should show the original caller number as CID.

Unfortunately, what you want to do is not possible unless you use the app or the call diversion (which would show the name if provided by the other carrier.)

 

[edossantos]

If you have a database or web service that can map a caller number to a name, then you can query them from the CFD app and send the email before transfering the call.

 

[jcs2000]

If you have a database or web service that can map a caller number to a name, then you can query them from the CFD app and send the email before transfering the call.

I do not have a database or web service to do that. I know when I used 3cx years ago I was able to get name and number via e-mail and I don't believe I was using CFD.

 

[edossantos]

I do not have a database or web service to do that. I know when I used 3cx years ago I was able to get name and number via e-mail and I don't believe I was using CFD.

Maybe in a voicemail message, but not from a CFD app.

 

[Marco@]

Can you use a CNAM API to pull CNAM in, set as variable and place into subject ?

 

[Evolute IT]

Can you use a CNAM API to pull CNAM in, set as variable and place into subject ?

If you have one, I don't see why not. The CFD has 2 different HTTP and Web Service Request.