CFD PROJECT WITH DB ACCESS COMPONENT AND REST API FOR TEXT TO SPEECH

[10m]

Hello, All.

I'm here again for help with a CFD app. It is my biggest one yet and I would appreciate help from the forum. I will need a lot of help and would love to get as much as I can here. I am trying to create an app that allows callers to interact with a self-service platform that reads out the balance in a customer's bank account. The app works in the flow below.

1. Check DID of an Incoming call against an existing DB of customer numbers
2. If the DID check is successful, proceed to further authenticate the caller using an ID and a PIN. If the initial DID check is not successful, the call is routed to a service centre agent.
3. During the second authentication phase, the caller follows voice prompts to guide entering a 6-8 digit ID and a 4-digit PIN.
4. If the second authentication is successful, the call moves to the customers' existing API to read out customer balances. If not successful, the call is sent to the contact centre.

I have attached a sketch of the proposed call flow as I explained and a mock-up of the components in the call flow design.

Any help in getting the app to work is appreciated. Also, I would like to be more comfortable using the CFD. Can anyone recommend a learning resource that I can use to understand the fundamentals? I always get confused when I read the guides and I see the c# scripts and the SQL queries.

Thanks very much.

 

[edossantos]

You can check some video tutorials here:
https://github.com/3cx/cfd-demos/tree/master/tutorials

Here you have a sample on how to query a database:
https://www.3cx.com/docs/cfd-accessing-database/

And these are useful guides for TTS:
https://www.3cx.com/docs/cfd-text-to-speech-audio-prompt/
https://www.3cx.com/docs/cfd-google-cloud-speech/

 

[10m]

Thanks very much Ernesto.

 

[MiraG_3CX]

Thanks very much Ernesto.

Good luck Christopher, let me know if you have any questions.