Change Default Security Role Permissions

[User3Inc]

Hello,
Is there a way to change what permissions each security role has?
We want to give Group Owner permission to our IT Support team, but without the "Barge in, listen in or whisper" option.
Thank you

 

[JohnS_3CX]

Hello,

The default ones cannot be edited, but you could set them as "Manager" and then edit the specifics you need.

As a Manager they will also have access to the webclient Admin page, but they will not be able to see call handling and voice chat menus in case you need that so keep that in mind before you make the change.

You can always change roles and refresh the webclient to see how it affects the Admin panel before you decide.

 

[User3Inc]

Hello,

The default ones cannot be edited, but you could set them as "Manager" and then edit the specifics you need.

As a Manager they will also have access to the webclient Admin page, but they will not be able to see call handling and voice chat menus in case you need that so keep that in mind before you make the change.

You can always change roles and refresh the webclient to see how it affects the Admin panel before you decide.

Hi John,
Thanks for your reply.

The "Manager" role includes "Barge in, listen in or whisper" according to https://www.3cx.com/docs/manual/setup-team/

You mention the ability to edit the specifics I need. How is this done?

Also the "Manager" role doesn't allow for user administration of other "Managers" and "Group Owners" which they will need access to do. Ideally they will have the Group Owner permissions without the ability to "Barge in, listen in or whisper".

Thank you.

 

[JohnS_3CX]

Hello,

The "Manager" role includes "Barge in, listen in or whisper" according to https://www.3cx.com/docs/manual/setup-team/

You mention the ability to edit the specifics I need. How is this done?

Manager does not have the boxes greyed out like the other hardcoded roles so you can tick/untick certain functions.
Some of the new roles are hardcoded and you cannot edit them, others that existed since U5 are not and can be edited.

Also the "Manager" role doesn't allow for user administration of other "Managers" and "Group Owners" which they will need access to do. Ideally they will have the Group Owner permissions without the ability to "Barge in, listen in or whisper".

In this case then it will not be a good solution for you to switch to "Manager" as it will not allow you to perform the other functions you need. Sorry if I did not make it clear from my first reply, it will not be possible to keep achieve what you originally wanted (ie. use Group Owner and disable barge/listen/whisper).

 

[User3Inc]

Thanks @JohnS_3CX
Do you think amending the roles the Group Admins and Group Owners have could be a feature change on an upcoming release? Is there a particular reason why they are hardcoded?

It seems that we are a little stuck now with ensuring our IT Support team can administer all users up to "Manager" role, but not have access to barge or listen in to calls.

 

[JohnS_3CX]

Those special roles (Group Admin/Owner, System Admin/Owner) are not configurable via the management console because they have certain abilities which are not currently visible/configurable from the MC, and we hardcode them.

As we transition away from the MC and move more functionality to the webclient admin we will definitely be bringing more functionality in this section too. It's just a bit too early at this point to say when this will happen or the specifics.

I would recommend to post a more specific description of what you want in the Ideas section: https://www.3cx.com/community/forums/3cx-ideas/