Solved Change Digital Reception to Ring Group

[jhogue1975]

I have a customer running v15.5 and currently using the DR (Digital Reception) at random times. I currently have their main DID pointing to the DR at all times. The customer likes to turn the DR off so the main line would ring a Ring Group at random times. When the customer is ready for the DR to take the calls they want to turn DR back on again. Is there an easy way to do this? Can I configure a button on a couple extensions that will turn it on and off when they need?

 

[craigreilly]

easiest way - have a dummy extension that someone can log into web client and redirect.
https://domain.3cx.us/webclient/

So, ext 987 - set to AWAY normally.
Away - goes to RG

Need to change to DR. Login to webclient and set
Not Available - goes to DR

 

[jhogue1975]

easiest way - have a dummy extension that someone can log into web client and redirect.
https://domain.3cx.us/webclient/

So, ext 987 - set to AWAY normally.
Away - goes to RG

Need to change to DR. Login to webclient and set
Not Available - goes to DR

So after creating the dummy extension would I now just point the main DID to the dummy extensions always and then they can just change the status os the dummy extension as needed?

 

[craigreilly]

So after creating the dummy extension would I now just point the main DID to the dummy extensions always and then they can just change the status os the dummy extension as needed?

yes.

 

[jhogue1975]

craigreilly - Thank you for that, got it working. Very easy, thanks again!