Change internal ringtone

[savage3]

Hi, we are trying to change our internal ringtone for our phones. We've managed to change it for external calls, but cannot manage to change it for internal calls. We are using Polycom vvx601 phones.

Does anyone have information about this?

 

[Evolute IT]

Hi, we are trying to change our internal ringtone for our phones. We've managed to change it for external calls, but cannot manage to change it for internal calls. We are using Polycom vvx601 phones.

Does anyone have information about this?

Probably hard-coded in the template. You might need to use a custom template.

 

[savage3]

Probably hard-coded in the template. You might need to use a custom template.

We did use a custom template and we used it to change external calls. Everything we tried to change for internal calls did not work, it seems it has something to with the Alert-Info header but it seems internal calls do not have that field in the packet.

 

[mskoda]

I have ran out of ideas on this issue as well.

 

[Evolute IT]

We did use a custom template and we used it to change external calls. Everything we tried to change for internal calls did not work, it seems it has something to with the Alert-Info header but it seems internal calls do not have that field in the packet.

Have you tried changing the "default" ringtone in the Phone Provisioning page?

 

[savage3]

Have you tried changing the "default" ringtone in the Phone Provisioning page?

The "default" ringtone option does not appear on our phone provisioning page

 

[Saqqara]

I doubt you will be able to change the ringtone.,

Unless 3CX sends the correct code to indicate it is a internal code, which I very much doubt it does you will not be able to select the correct ringtone on the phone.

You would have to setup a wireshark , and see if you can see any info to indicate the calls to the phone are external or internal.

 

[savage3]

I doubt you will be able to change the ringtone.,

Unless 3CX sends the correct code to indicate it is a internal code, which I very much doubt it does you will not be able to select the correct ringtone on the phone.

You would have to setup a wireshark , and see if you can see any info to indicate the calls to the phone are external or internal.

Yeah we did setup wireshark on one of our phones and we can see tags when the call is external, but not for when the calls are internal

 

[savage3]

I have ran out of ideas on this issue as well.

Im glad i'm not the only one

 

[craigreilly]

I would assume the ability to change the default tone is what you need.
Just because it is not in the template does't mean its not available.
You can log into a phone and export the current settings usually... and crawl your way thru to find your specific settings.