Solved Change License Email - Standard Edition

[siscom]

Good Afternoon Colleagues
I hope you are doing good . I have a standard license key that was previously used by one of our customers and currently not used by him . I deployed the key to another customer . We i try to change the email address , It didnt take effect.

I tried to change it by login to 3CX system installed at the new customer then to Dashboard ==> License ==> Edit. All information can be successfully changed except the email address . Although i can write the new email but when return to Dashboard ==> License , The same old email still exist.

How can i change the email ?

Best Regards

 

[paurus]

The email address changes in the partner portal.

 

[cobaltit]

Technically it's in the customer portal, not the partner portal, although they are basically the same. You have to login with the old email and password (which may be a problem) as far as trying to reset it if you don't have a relationship with the previous cusotmer. Which is basically why you either sell licenses to the customer, or you buy them yourself and sell service to the customer so you have control over the license.

Good luck!

 

[siscom]

Thanks for your replies .

@cobaltit Really , I don't have any connection with the old customer and also don't know the password for sure . So does this mean that i can't change the email address ?

Best Regards

 

[VasilisV_3CX]

Hi @siscom,

If the license was registered originally under the customer's email address, then it legally belongs to the client. The only way for us to change the license key at this point would be to produce the certificate of ownership with the license in your name.

 

[siscom]

Good Morning @VasilisV_3CX

Thx for your replay . The customer no longer use 3CX and i have no connection with him in-spite of the fact that the standard license - 8 concurrent calls is totally free so i think no legal or ethical issue here. The case that i use this license for new setup and prefer to change the email to my email .​

SO if 3CX produce certificate of ownership with the license in my name, Does this mean that i can change the email to mine ?


Best Regards

 

[QueBall]

Why bother?

Get a new free license using the correct contact details and switch the license or backup the old one without the license file and restore to new install. Forget the other one even exists.

 

[siscom]

Good Morning Colleagues
May i know what is the side effect of using the license with this email address ? Does 3CX notification will be sent also to this email or to the configured email at 3CX system ?

Is there any side effects ?

Best Regards

 

[N_G]

If this license key belongs to another customer you are going to have to get his approval to change the license key to your name. You cant undertake this without the customers approval.

 

[siscom]

Thx for your feedback