Hello,
Our admin customers struggle to understand why the custom outbound number in the user profile is not displayed.
The current selection order of the outgoing CID is: Outbound Rule > User custom CID > Trunk outbound setting.
I would suggest something as: User custom CID > Outbound Rule > Trunk outbound setting.
This way I can configure a department admin for a user and still make its outbound calls display his direct line without creating a outbound rule for him.
The Outbound Rules would be much more readable, and that would follow a logic of the closest the setting is to the user, the more prioritized it is.
Regards,
Our admin customers struggle to understand why the custom outbound number in the user profile is not displayed.
The current selection order of the outgoing CID is: Outbound Rule > User custom CID > Trunk outbound setting.
I would suggest something as: User custom CID > Outbound Rule > Trunk outbound setting.
This way I can configure a department admin for a user and still make its outbound calls display his direct line without creating a outbound rule for him.
The Outbound Rules would be much more readable, and that would follow a logic of the closest the setting is to the user, the more prioritized it is.
Regards,
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