Change Queue *

[mirjam.nz]

When being queued, the caller can press '*' at any time and the system sends the call to the 'Destination if no answer'

Is there a way to change '*' to '1' ?

Many thanks

 

[YiannisH_3CX]

Hi @mirjam.nz

Currently there is no way to change the * functionality in queues. If you have it in a prompt however you can remove it so the users do not know to press it.

 

[Chris NT]

is there not a work around on this. I get 3-5 customers a day pressing it in the queue which causes extra calls on the drop report when they would have been answered. what ever destination i change it to, it still counts as dropped. please help