Change Recording - Pressing * after reaching VM of Ext.

[Logan Johnson]

I have what is hopefully a simple question. I cannot for the life of me find where to remove a custom recording that was configured by the client when they were transitioning phone systems. Essentially, to hear the recording we want to remove, you can call any extension, wait until the voicemail answers and then press " * ". Any idea where this would be in the 3CX admin gui?

 

[AWS2P]

try in settings, system prompts settings, then search for "press_star_to_play.wav" listen if this is the good one.
you can't remove the file just change what's inside audio

 

[Curtis C]

Go to settings then PBX check what extension is set as the operator. Dialing * while in a voice mail redirects the call to the operator. Sometimes we will set up a ficticious extension for the operator then we can forward that call to anywhere we want. ie Digital reception or ring group etc...