Change ringtone for calls coming from external

[Steven1925]

Hi,
The phone we have is Yealink. User can change ringtone on handset, but it only works for calling coming within the company, but changing ringtone does not work for calls coming from external contacts.
Any ideas?
Thanks.

 

[leejor]

There are a number of posts regarding Yealink sets, and external call ringtones if you do a search.

https://www.3cx.com/community/threads/distinctive-ringtones-yealink-t46g.39474/

https://www.3cx.com/community/threads/seperate-ring-tones-for-different-inbound-numbers.44401/