Change SMS Carrier and client is trying with old Carrier

[danfw]

I'd using one telnyx account to send SMS

but I'd port the number to another telnyx account,
after porting I'd change API Key to new account,
but 3CX client remains sending SMS thought previous API Keys, I delete everything but didn't works

 

[danfw]

i got this message
Failed to send message(s) to the provider 'telnyx.sms' from '+1347569xxxx' to '+1802227xxxx'. Exception: Authorization failed (10010): Sending phone number '+1347569xxxx' is not associated with the account '8461f69f-27c8-4461-a12f-72cf841757c2'.

 

[Evolute IT]

Create a new config in 3CX with a new webhook URL and API key and see if that one works. (Remember to assign the number to the messaging profile.)

 

[danfw]

Create a new config in 3CX with a new webhook URL and API key and see if that one works. (Remember to assign the number to the messaging profile.)

I did that several times, but doesnt works,
I deleted in older account everything in relation with number,
I deleted extension and messaging profile in 3CX but after create again remains trying with old API key

*** I look for any profile in relation with this number and there's nothing

 

[Evolute IT]

I did that several times, but doesnt works,
I deleted in older account everything in relation with number,
I deleted extension and messaging profile in 3CX but after create again remains trying with old API key

*** I look for any profile in relation with this number and there's nothing

Are you using the same "conversation" in the Chat? If so, close it (Dealth With) and then try again.

 

[danfw]

Are you using the same "conversation" in the Chat? If so, close it (Dealth With) and then try again.

after several testing, SMS option is not show it anymore.....

in the past this happens and refreshed license info and works, but this time Is not

 

[danfw]

Are you using the same "conversation" in the Chat? If so, close it (Dealth With) and then try again.

If i dindt have "Dealth With" can I use the checkmark or archive?

 

[danfw]

If i dindt have "Dealth With" can I use the checkmark or archive?

SMS option is showed again... i dealt with and also I´d try with different number... error remains..

Is trying with old API Key

 

[danfw]

SMS option is showed again... i dealt with and also I´d try with different number... error remains..

Is trying with old API Key

 

[danfw]

View attachment 30183

another issue thatI notice out, whe I change profile SMS in user, delay a lot... i can notice how long, but minimun 60 minutes

 

[danfw]

I made testing with postman.

Id use the new one API Key and works fine,
I'd use the old one API Key and get the same error

So the conclusion is 3CX is not updating de API Key when can we do?

 

[cobaltit]

Sounds like you should open a ticket with 3CX.