change the Call back voice prompt

[KhaledQuenawy]

in the call back (Queue ) i want to change the voice prompt to arabic one i record it .. because there is customer don't understand the voice message that tell them to enter their number

 

[AWS2P]

So your question is ? where to change this file on pbx? else?

No idea if there's a specific file available from prompt set i found this but not sure if they are the good ones

 

[JohnS_3CX]

Hi Khaled,

You will need to record new prompts By going to Settings Prompts > Manage Prompts and creating a new prompt set copy.

Then, select the new set as the default. Now you can choose to record your own callback prompts by picking one from the list (type "callback" to find the ones you asked about) and recording a new one in arabic.