Change Wainting line

[JVETIL]

Is It possible to transfer a waiting line in another after a timeout or a number of callers ?

 

[JohnS_3CX]

It's possible with queues/ring groups if that's what you have in mind (they have a timeout and a destination)

 

[JVETIL]

And If I have a maximum callers in queue (10max), what will happening for the 11th caller ?

 

[Saqqara]

All the info here - https://www.3cx.com/docs/manual/call-center-queues/

• “Maximum Callers in Queue” – when this number is reached, the caller is routed according to the settings in the “Destination if no answer” section.