Missing calls

[Ronaldvdv]

We had a strange case this afternoon on our NFR PBX
Collegue called other collegue, both using 3CX app on mobile phone. The called persons phone was not ringing and got a missed call notification.

So I want to see if I can see the cause of the issue and look at the call reports. There I can see the call and the waiting time before the call was ended by the caller.

Then I want to look in the Event log and here is my problem. The last entry was 5 minutes befor the call, the next entry in the log is 35 minutes after the call, nothing in between where the call reports show several calls (internal and external).

3CX:
Version 20.0 Update 9 (Build 995 Release - AI 1.4.48)
Hosted by 3CX

mobile phone called person:
Samsung S24 ultra
Android version 16, 8.5 UI
3CX app version5.6 20.7.0.5 no updates available.

 

[Alejandro_3CX]

Hi @Ronaldvdv as first step check in the Samsung S24 Ultra the recommendations mentioned in this document then from the pbx advance menu --- network --- try to disabel the IPv6 option, restart the sip service and then give it a try one more time.

Note: The user extension check it is using the Available status with the Accept Push Notification enabled.