Changed Network Interface Card Cannot Update FQDN IP on Customer Portal

[Wendelspanswick]

Hi, IT have changed the NIC on the server and restructured the IP address, we have re-entered the license details on the system but we have noticed that the FQDN and FQDN IP are shown as released on the Customer Portal, clicking on Download Certificate does nothing?

 

[Marari]

Reinstall and restore from backup without the license and fqdn info.
If the FQDN shows as released, you should be able to snatch it up again.

 

[YiannisH_3CX]

Hello @Wendelspanswick

What 3CX version are you running?

 

[Wendelspanswick]

Hello @Wendelspanswick

What 3CX version are you running?

Hi Yiannis, it's one of our last sites running V14, we had issues last Friday and we thought it might be related to the FQDN being shown as released on the portal but we realised it was a red herring when we realised that our only other V14 site showed the same on the portal.
It's all resolved now, it was a problem on the firewall after going from 2 NIC's down to 1.

 

[StefanW]

I highly recommend to update you PBX to V155 SP6 for various reasons.
Just lately we added the ability to change the NIC IP.

Lets see how we can get you to v15 by contacting your customer service team
[email protected]

 

[Wendelspanswick]

I highly recommend to update you PBX to V155 SP6 for various reasons.
Just lately we added the ability to change the NIC IP.

Lets see how we can get you to v15 by contacting your customer service team
[email protected]

Hi Stefan, we have a number of sites, most have been upgraded to V15.5 but we have two left to do and as they are large sites with extended working hours it's just a case of finding the best time to upgrade.