Changes not able to save

[john.liu]

Today I tried to remove a user from a ring group, but the save button on the page was greyed out, so I cannot save the change.
Then I tried to test on another page line users page, when I had changed a user's email address, the save button was greyed out too.
I am afraid the hosted system is having problems now. Please help to solve the problem.

 

[TheodorosG_3CX]

Are you accessing with the System Owner extension?

 

[Charles_3CX]

Today I tried to remove a user from a ring group, but the save button on the page was greyed out, so I cannot save the change.
Then I tried to test on another page line users page, when I had changed a user's email address, the save button was greyed out too.
I am afraid the hosted system is having problems now. Please help to solve the problem.

Further to my colleagues reply, check also that the users, ring groups, ect.. have a name filled in under the 3cx talk tab. Along with being assigned to a department.

 

[john.liu]

Thanks Charles_3CX, your suggestion helps!
My system was upgraded from V18, at that time the field 3cx talk was not required but it is required in V20 now.

 

[Charles_3CX]

Thanks Charles_3CX, your suggestion helps!
My system was upgraded from V18, at that time the field 3cx talk was not required but it is required in V20 now.

You are welcome.