Solved Changing inbound caller ID shown (Yealink)

[Jason Buffa]

Hello,

I have a mix of Yealink T3x, T4x phones. With my old PBX, I could see the CNAM on the caller ID for inbound. Now I only see the numbers (with the option of adding the group, queue or DID names of course). How can I extract the CNAM from my VoIP provider and display on the screen for incoming calls? Is this a template change for the phone possibly?

Thanks.
Jason Buffa

 

[leejor]

Confirm, using the 3CX Activity Log for an incoming call, that your provider is sending a name. If sent, it would normally show on the set by default, although there could be a set option preventing that. It can be replaced by a name with a matching number in the company directory, or a directory on the set. It can also be "pushed" off the screen if you have added a long name to a DID, ring group, or Queue.

 

[Jason Buffa]

I see the CNAM in the activity log below. (I added the asterisks). You can see the From field below has it, but I don't see how to get that to show on my Yealink screen on an incoming call.

To: <sip:216*******@192.168.10.4:7081>;tag=2e0cb477 From: W*** M**** <sip:216*******@192.168.10.11:5060>;tag=AA8E.96BC Call-ID: 0003.BA84.09C9.5BC8.AA92.16CA

 

[Jason Buffa]

I think I got it! I changed the CallerName in Inbound Parameters to "Fromisplay Name" and it appears to be working. I thought maybe that would screw up in coming calls, so I didn't mess with that before.

 

[leejor]

Do you get a name appearing if called by another extension?


Never mind, you answered in the meantime...

Glad you were able to get it working.

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for updating the thread with your solution