Changing license key for existing 3CX with a different key

[Gurei123]

Good day.
I have a working 3CX which I need to change the Lic Key to a different one. How is this achieved without having to completely re-install it?

 

[Evolute IT]

Good day.
I have a working 3CX which I need to change the Lic Key to a different one. How is this achieved without having to completely re-install it?

Go to the Console > Settings > License, and click Replace License Key.

Note that you can only replace the key with a commercial one. If you try to put a free key, it won't work.

 

[NatalyS_3CX]

Good day.
I have a working 3CX which I need to change the Lic Key to a different one. How is this achieved without having to completely re-install it?

Hi Gurei,

As @ConceptsWeb mentioned, you have the option to replace the license key in your management and admin console.

Keep in mind that when you use the option Replace License Key as mentioned above, not only the configurations are "moved" to the new commercial key but also the registrations details of the old license key.

Feel free to contact us if you have any additional doubts about this.

 

[DavidNBH]

My clients business has less staff due to down turns and I only need a 4SC instead of the 8SC. How do I renew with a 4SC Pro license?

We tried by purchasing a new license and then applying it to the PBX by performing a license key replacement. Everything looked fine and was working. Then it stopped and now the PBX still shows the old license key which has now expired. Please help as this is a medical business.

 

[JosIPVG]

Hi David,

Wich version is the PBX running?
Sounds like you might be on a version that doesnt have the Activation server hotfix...

 

[SweetAction]

My clients business has less staff due to down turns and I only need a 4SC instead of the 8SC. How do I renew with a 4SC Pro license?

We tried by purchasing a new license and then applying it to the PBX by performing a license key replacement. Everything looked fine and was working. Then it stopped and now the PBX still shows the old license key which has now expired. Please help as this is a medical business.

Typically if you email / call your 3CX sales rep, they will explain you send an email with customer CC'd asking for the license downgrade and that can be changed. I've only done it once, but it worked.

 

[DavidNBH]

Thank you - it shouldn't be that hard to grow and reduce the license count annually. What goes up must come down!