Changing Live Chat Queue Name

[blue12]

Anyone knows where the change the header name of the Live Chat box from Support to something else?

 

[Dmitry Yurkin]

Hello, with update 5 we exposed additional LiveChat customisation fields to WebClient, incl. default agent's name (this is what you are talking about).

 

[Nick W]

Can confirm, working lovely.

 

[Alphabetic]

Is it possible to change these details for a queue click 2 talk?

 

[Dmitry Yurkin]

Hello Kieferschild, this settings is available only for livechat.
You can create Livechat routed to queue and use it as Click 2 talk.

 

[dlewis061]

Why can we not get it to show a Queue Position?