Changing the IP Address Linked to a 3CX Provided FQDN

[paul@parkside]

Hi,
I have been doing some troubleshooting on why our remote users are not working. I've discovered that the FQDN that 3CX provided is pointing to the wrong IP address. Is this something I can fix or do I need to approach our reseller or 3CX.

Regard

Paul

 

[eddv123]

If you have access to the management console (and are within maintenance of course) you can either go into the network settings > change the IP to dynamic > and let it propagate back, or via your customer.3cx portal, just unbind and re-install: https://www.3cx.com/docs/fqdn-management-allocation/