Chat formatting not working

[techmgmt]

Hi all,

I have the 3CX Plugin on a website, configured below:



With this configuration in the Voice & Chat of the 3CX server




You can see it is styled appropriately here:


It is routed to a queue, seen below:







But, when you go to the website, none of the formatting shown above shows up. Additionally, the option for starting minimized has been gone since the major change to the chat plugin a couple years ago. I can't find that option anywhere now?

 

[TheodorosG_3CX]

In the 3CX Talk Url in Wordpress use the Live Chat link and not the Queue Talk link.

 

[TheodorosG_3CX]

I'm referring to this link:

 

[techmgmt]

Ah. I see the link the main Voice & Chat page. That works, although it is a strange configuration to have that setup this way. Thanks.

 

[TheodorosG_3CX]

In the Live Chat that you create in the PBX you also route to the queue. There is no need to apply the Queue Talk link in your web site as this is managed from the PBX. In your web site you need to set the Live Chat link.