Chat proactively and Graphs

[Wintel]

Good morning
Can we interact proactively with customers when they visit our pages before they even see their questions, with personalized or manual automatic triggers?
Can all chat events be stored in a database to build graphs, for example?
Is localization possible?

Tank
Fortunato

 

[nzr]

Sorry, no solution from me, but a +1 for the proactive chat feature.